Outlet Manager

2 weeks ago

Singapore PYNNACLE PTE. LTD. Full time $60,000 - $120,000 per year

Oversees daily opeations of the outlet to ensure smooth service delivery, excellent customer experience, profitability, and compliance with company standards. This role includes supervising crews, managing inventory, driving sales, and maintaining a welcoming and efficient work environment.

Operations Management

  • oversee day to day operations of the outlet to ensure smooth functioning.
  • ensure compliance with company policies, health & safety regulations, and service standards.
  • manage appointment schedule, walk-ins, and customer flow effectively.
  • monitor cleanliness, hygiene, and overall upkeep of the outlet.

Staff Management

  • recruit, train, and supervise crews.
  • prepare crew schedule and ensure adequate manpower at all times.
  • motivate and coach crew to deliver high quality service.
  • conduct regular performance reviews and handle disciplinary matters when required.

Customer Service

  • ensure excellent customer experience by maintaining high service standards.
  • handle customer complaints, feedback, and requests professionally.
  • build strong customer relationships to encourage loyalty and repeat business.

Sales & Financial Performance

  • drive sales performance to meet or exceed monthly targets.
  • monitor daily sales report, expenses, and outlet profitablilty.
  • implement promotional activities and upselling strategies.
  • manage payment transaction, POS transactions accruately.

Inventory & Supplies

  • monitor stock levels and place orders to prevent shortages.
  • ensure proper handling, usage, and storage of supplies and equipment.
  • conduct regular stock checks and prevent wastage or pilferage.

Reporting & Administration

  • prepare and submit daily/weekly/monthly reports on sales, expenses, and operations.
  • maintain crews record, attendance, and payroll support documents.
    provide management with insight for improvement in efficiency and customer satisfaction.

Qualifications & Skills

  • Hospitality, retail or related field.
  • Minimum 2 years of supervisory or managerial experience in retail, F&B, or service industry.
  • Strong leadership, interpersonal, and communication skills.
  • Customer focused with problem solving abilities.
    Proficient in POS systems.

Work Conditions

  • Full time position; must be flexible to work weekends, evenings, and public holidays.
  • Based at Great World outlet.

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