Manager, Digital Product Strategy

Manager, Digital Product Strategy & Operations - Singapore

Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organisation which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth? Join Western Union as Manager, Digital Product Strategy & Operations.

Western Union powers your pursuit.

This role exists to deliver on Western Union's 'ecosystem' strategy in Australia. This ecosystem strategy centers around launching new products beyond remittances, thereby meeting more of our customers' financial needs.

Australia is the priority market; however, the successful candidate may have the opportunity to work on programs for other markets in Asia Pacific, too.

Reporting to the Senior Manager- Digital and Ecosystem, Asia Pacific, this successful candidate will be required to manage and own all aspects of the program including facilitating design and build of new user experiences, defining business requirements, coordinating regulatory licensing and associated compliance programs, commercial relationships with suppliers, launch plans, internal management reporting, pricing and ongoing customer lifecycle management.

Role Responsibilities:

• Coordinate development of customer value propositions including pricing, operational servicing settings for new feature and functionalities
• Define and document product requirements, features, and functionality via ownership and development of JTBD, User Journeys, BRD/PRDs.
• Draft business requirements and workflows, prioritise roadmap features, author Epics, user stories and acceptance criteria, and collaborate with the regional team to ensure product features are delivered according to specifications.
• Supporting the negotiation with digital and ecosystem partners/suppliers including the execution of large, complex multi-year critical supplier relationship deals and ensuring that the deals make commercial sense for both suppliers and Western Union
• Supporting the initiation of streams of work with internal legal, compliance and regulatory teams to get license applications with regulatory bodies were required to offer a product.
• Initiate optimization work with operational teams and oversee the design of processes and systems to service the customer base on these new products.
• Project manage new build and feature initiatives within a multi-stakeholder team.
• Work closely with the entire compliance and risk management organisation to ensure the products have the correct compliance and risk management settings to operate within tolerances
• Find ways to solve problems through payments, compliance, legal, operational matters which arise from time to time.
• Develop substantive reporting to management on progress during build phase. Work with marketing to design customer acquisition strategies: initiate the production of go-to-market plans by marketing stakeholders.
• Assess opportunities by identifying ROI, define key performance indicators and partner with analytics team to measure success.
• Provide ongoing analysis on product effectiveness using a data driven approach.
• Identifying key problems through vigorous testing of mobile and web customer platforms for us to solve to improve the customer experience and comply with local regulation.
• Continuously implement and improve analytics infrastructure to track, monitor, optimise, innovate, and report on acquisition and conversion metrics.

Role Requirements:

• Must have at least 5 years' experience working with domestic and international payments. Experience can be gained through banks / financial services orgs, specialist payment companies, digital wallets or at domestic or international schemes.
• The role will require product launch experience, operations experience, card scheme, risk and compliance management in any of the areas of domestic payments, wallets, cards, micro-lending and / or foreign exchange.
• Advanced skills in identifying, negotiating and managing digital ecosystem partners in payments, cards, e-market places, KYC, cross border and infrastructure.
• Experience supporting the build and launch of consumer applications both on web and mobile platforms including mobile and product management will be regarded well.
• Strong business writing, numerical analysis, and communication skills especially in dealing with different vendors and stakeholders globally.
• Basic understanding of systems development, including types of integrations (e.g. APIs), workflows and good implementation and scalability practice will be regarded well.
• Experience developing basic wireframes and user journey flows.
• Demonstrated skills to manage product features and release roadmaps/ planning across multiple markets.
• Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms.
• Experience in FinTech's or financial services – working on digital wallets, transactional banking, payments, or remittances is a plus.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Western Union specific benefits include:

• Paid Time Offs
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.