Order Manager(Junior)

6 days ago

Changi Airport, Singapore Collins Aerospace Full time $60,000 - $120,000 per year

The Order Manager reports to the IATA II & III Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results.  This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures.  Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.

Primary Responsibilities:

  • Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
  • Serve as customer's primary point of contact.
  • Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
  • Track and measure performance results for airline operators.
  • Drive key operational metrics including 98% customer service level.
  • Generate quotes and manage account financials in accordance with contractual obligations
  • Monitor and expedite core returns to prevent delays in inventory replenishment.
  • Participate in monthly metrics review to measure growth and performance.
  • Problem solve complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
  • Provide AOG support outside of business hours as needed, including weekends.
  • Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.
  • Understand and comply with ITC and import/export regulations.
  • Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

We will provide the training, coaching, experience, and exposure you'll need to build relationships and grow in your career.

Basic Qualifications:

  • Bachelor's degree and 5 years of relevant experience OR
  • Advance degree and 3 years of relevant experience OR
  • In the absence of a degree, 9 years of relevant experience is required
  • Possess excellent written and verbal communication skills
  • Possess strong organizational and time management skills
  • Requires strong analytical skills and attention to detail
  • Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision
  • Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
  • Strong work ethic
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Travel Requirements: ~10%

Preferred Qualifications:

  • SAP experience is a plus
  • The ideal candidate thrives in a fast-paced customer service environment.
  • 3-5+ years experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role

  • Duty Manager

    3 days ago

    Changi Airport, Singapore Plaza Premium Lounge Singapore ... Full time

    **Responsibilities**: - To generate Daily Management Reports for the Management. - Checks cleanliness of lobby and public areas, maintenance and as well as front office staff in proper and orderly appearance and behavior. - Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Services...

  • Order Fulfilment Assistant

    2 weeks ago

    Changi, Singapore Shilla Travel Retail Pte Ltd Full time

    Operate and manage the whole process of Order Fulfilment system - Prepare Delivery Note and Collection Note - Tracking on Ishop refund and cancellation report - Monitor of stocks movement - Any other ad hoc duties as per assigned - Update Google tracker list to Merchandising Department on the stocks - To ensure that Security Tamper Evident Bag is utilised...

  • Customer Service Executive

    7 days ago

    Changi, Singapore Diehl Aerospace Pte Ltd Full time

    **Job Scope**: - Responsible for the day-to-day activities of customer service executives within established policies and procedures. - To manage quote requests, process/enter customer orders, track stock availability, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP)...

  • Station Manager

    7 days ago

    Changi Airport, Singapore fccsingapore Full time

    On behalf of one of its clients in the airline industry, the French Chamber of Commerce is looking for a_ **_ Station Manager_** The company is looking at increasing his weekly flights with Singapore. Based on the standards and regulations applicable to the company, the station manager guarantees the successful completion of service to our customers...

  • Senior Manager

    7 days ago

    Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time

    [What the role is] As a Senior Manager/ Manager, you will be deeply involved in various aspects of the Changi East development. This includes overseeing the management of contracts by the airport operator and disbursement of government funds for the works on Changi East expansion. [What you will be working on] In this role, you are required to navigate...

  • E-commerce Inventory Assistant

    1 week ago

    Changi Airport, Singapore LOTTE Travel Retail Singapore Full time

    **Inventory Support** **a. Inventory** - Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager. - Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks. - Shall assist the Inventory Planner in validating count results of...

  • Assistant Finance Manager

    2 weeks ago

    Changi Airport, Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per year

    The Assistant Finance Manager is the finance business partner for the organisation and has responsibilities covering all aspects of financial management, performance management, financial accounting, budgeting, corporate reporting etc. He/she has sound technical as well as management skills and be able to lead a team consisting of finance professionals with...

  • Planning Coordinator

    5 days ago

    Changi Airport, Singapore Singapore Aero Support Services Pte Ltd Full time

    18 April 2023|General Staff **JOB RESPONSIBILITIES** - Assist in checking of aircraft components and consumables availability - Update on spares ordered and trigger for collection and delivery to the required locations - Coordinate and ensure timely collection and delivery and prioritize based on level of criticality - Generate reports on all orders,...

  • Sales Advisor Singapore

    6 days ago

    Changi Airport, Singapore Iris Galerie Singapore Pte. Ltd. Full time $40,000 - $80,000 per year

    As a sales Advisor, Be part of an entrepreneurial journey & Contribute to our continued success while offering customers an unforgettable experienceSales Oriented, you have a perfect command of sales techniques, are able to identify the expectations of our customers and be able to efficiently manage orders & customer order tracking.Be an active participant...

  • Store Assistant

    5 days ago

    Changi Airport, Singapore Singapore Aero Support Services Pte Ltd Full time

    18 April 2023|General Staff **JOB RESPONSIBILITIES** - Perform basic data entry (SAP system) - Receive incoming items and issuance to requestor - Prepare outgoing items for delivery - Perform picking, packing, stock taking and inventory management - Collect and send orders to user upon request - Ensure proper handling and submission of all accompanying...