Staff Customer Enablement Program Manager

CSQ127R60

The Databricks Customer Enablement Team is on a mission to upskill data and AI professionals in our customer organizations to accelerate customer impact and innovation through the use of Databricks. 

Reporting to the Global Customer and User Enablement Leader, we are looking for a Global Customer Enablement Architect to work with cross-functional teams, including Sales, Field Engineering, Professional Services and Scaled User Enablement to position the value of Databricks training, develop custom enterprise learning plans and drive talent transformation with strategic accounts. You will also be a key influencer in how we continue to innovate and drive scale with this motion for the long-tail of customer accounts. 

This is not just a program management role, it is a customer-facing, revenue-impacting position where your expertise in positioning and selling learning solutions to Databricks' top enterprise accounts will directly accelerate customer adoption, retention, and expansion.

This role will have a significant impact on some of the largest global customers for Databricks, and is a tremendous opportunity for a self-motivated entrepreneur with a technical and services background and thrives in a fast-paced, dynamic and global work environment. 

The impact you will have:

• Training SME on Positioning & Sales: Act as the subject matter expert in articulating the business value of Databricks training solutions. Partner with Customer Enablement Global Practice and Sales Enablement to develop compelling enablement resources that drive data + AI talent transformation to AEs, SAs, DSAs and EMs.
• Enterprise Talent Transformation: Be responsible for expanding training "lands" at strategic global accounts towards enterprise-wide data + AI talent transformation through training adoption
• Global Renewals and Upsells: Be responsible for developing the training subscription renewal and upsell motion and implementing globally for regional teams as well as supporting hands-on in Global Strategic accounts, where support is required. 
• Global CEA Enablement and Resources: Partner with Customer Enablement Global Practice to develop and maintain best practices and key resources for regional CEAs as well as innovate for scale with AI and automation
• Leadership & Coaching: Act as a mentor and thought leader within the Learning & Enablement team, raising the bar for quality, innovation, and commercial impact.
• Serve as voice of the customer to drive change and improvements across the customer learning experience, from Curriculum, to Marketing, to Training Delivery, to Operations and on 
• Provide recommendations and updates to senior leadership and executives both internally and externally on learning strategies that drive business impact 
• Deliver regular updates internal leadership on progress towards accounts with trained users, training bookings and training revenue 

What we look for:

• 5+ years of experience in the field of Big Data, AI or Data Science
• 8+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry)
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to trainer users, training revenue and credential goals
• Tech bar: Technical enough to understand Databricks training curriculum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training 
• Strong with managing ambiguity in an evolving and fast paced environment 
• Strong stakeholder management, executive presence and interpersonal skills
• Translate customer outcomes to learning plans and enablement recommendations
• Ability to travel internationally if required - Estimate 1 international trip per quarter