Retail Training Capability Manager, Aesop

Hello, we're L'Oréal. We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you've been searching for.

A Day in the Life

As the [SAPMENA] Retail Training Capability Manager for Aesop, you'll be at the forefront of building retail capability and driving performance across the zone. Reporting to the Aesop Brand General Manager, you'll partner with our Aesop Training Education and Global Retail Operations teams, responsible for developing the zone's strategic go to market training frame across our diverse and international SAPMENA Markets. You'll be responsible for purposefully developing our team's capability to elevate the customer experience and drive retail performance.

Here's what you'll do:

• Build Retail Excellence: Partner with the Aesop Global Retail Training & Operations teams to ensure all retail employees are trained and developed to deliver the highest standards of retail practices and processes.
• Optimise learning and performance: Consistently monitors performance data and customer feedback, celebrates successes & proposes solutions to capture opportunity across the zone.
• Upskill Teams: Collaborate with Aesop Market Retail Training and Education Managers to implement learning solutions and upskilling frameworks for Aesop's existing markets and new distributor markets.
• Foster High-Performance Teams: Provide consistent training, coaching, feedback, and performance recovery to ensure all team members uphold and demonstrate Aesop's approach to customer experience.
• Drive Operational Efficiency: Lead the engagement and utilization of the global Aesop retail rostering tool, Storeforce, to optimize operations and implement best practices.
• Innovation Driver: Drives the launching and embedding of new products and services through enabling teams' continuous presence and active participation.
• Collaborate for Success: Partner with global teams to identify performance opportunities and implement targeted learning solutions.

We Are Looking For

You're a great match if you:

• Thrive in entrepreneurial environments and enjoy taking ownership of projects.
• Have a proven track record in retail excellence, training & development, and operational efficiency.
• Excel in coaching & feedback and building high-performing teams.
• Are skilled in collaboration & stakeholder management, working across diverse and international teams.
• Are passionate about creating meaningful customer experiences and driving purpose-driven initiatives.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks).

• Real responsibility from day 1—there's no sitting on the sidelines at L'Oréal.

• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation—as well as people with disabilities—are accepted, can speak up, will thrive, and are celebrated

• A place where you can contribute to something bigger Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.