Commercial Associate

3 days ago

Singapore V Asia Group Pte. Ltd Full time $90,000 - $120,000 per year


•    Enhance Customer Experience by assisting service recovery, addressing customer pain points, supporting churn reduction management processes and improving attrition rate across the regional customer base.

•    Support all Account Management actions for the relevant region – including leading quarterly KAM Review meetings, Quarterly Customer Reporting, maintaining Account Development Plans and portfolio reviews for each office.

•    Lead proposal writing and development for all opportunities across the office portfolio. Developing OPEX budgets, tender responses and tailored ship management propositions.

•    Support the development of new business through direct customer engagements where required.

•    Track Sales Performance and drive Win Rate improvements for all opportunities with new and existing V.Group customers by providing support with vessel forecasting, sales budgeting, post-mortem analysis, WIN Meetings, sales performance follow-up and pipeline management for relevant opportunities.

•    Conduct on-going customer risk management analysis and develop detailed customer insights records; tracking the performance of listed companies, customer fleet size, order book, revenue per customer and office/segment EBITDA contribution.

•    Co-ordinating and developing customer-facing commercial material in alignment with Account Managers, General Managers, Managing Directors, Group Commercial and Marketing teams; including bid proposals, sales material, management of change documents, crisis management collateral and all other meeting documentation as required.

•    Co-ordinate the implementation of new V.Group products and services across Group Services - both internally and externally - to maximise customer satisfaction, service alignment and vessel yield.

•    Support reporting of the vessel pipeline performance to V.Group stakeholders.

•    Drive the GROW & WIN model process and opportunity management cadence for designated clusters of competence.

•    Support the group-wide implementation of the commercial operating model.

•    Manage and maintain Account Development Plan documentation for assigned customer portfolio; ensuring all actions are delivered within the agreed timescales.

•    Support on the Sales Coaching and Commercial Development of resources within regional Ship Management offices.

•    Provide both internal and external stakeholder reporting within tight deadlines.

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