IT Production Support Engineer

21 hours ago

Central Region, Singapore D L Resources Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities:

  • Investigate production issues, respond based on production defect severity SLAs.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Make sure system availability as per respective agreed SLA.
  • Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications.
  • Provide support to System Engineers on server level patches / upgrade as and when applicable.
  • Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
  • Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
  • Ensure application incident & task documentation is properly updated for each production release.
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
  • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
  • Good to have understanding and experience of ITIL methodology [service operation]

Requirements:

  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
  • Strong written, oral communication skills and able to manage user.
  • Ability to easily adopt to any technology / environment.
  • 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high-pressure working environment.
  • Willingness to work across platforms – UNIX / open, AS/400 and mainframe
  • Able to do rotational shift

Key requirements:

  • ITIL
  • UNIX / Open systems
  • SQL
  • AS/400 (will be a added advantage)

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