Senior Executive, Client Grants

2 weeks ago

Central Region, Singapore Agency for Integrated Care Full time $90,000 - $120,000 per year

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

Enquiries management:

  • Investigate and resolve clients' enquiries.
  • Fact finding for escalated cases such as family dispute, appeals and reported cases of alleged fraud etc
  • Assist nursing homes on all scheme-related transactions i.e. application, payment, admission and discharge matters to ensure correct grants usage

Handling of status requests

  • Promptly reply external and internal stakeholders on the status request for all scheme-related transactions Ensuring proper approvals are sought before releasing of status requests.

Stakeholder engagement and communication

  • Establish strong rapport with the relevant stakeholders such as MOH, MOM, CPF Board, nursing homes etc.
  • Act as a reliable point of contact for all nursing homes, ensuring the enquiries are acknowledged and addressed.

Perform secretariat duties and any other ad-hoc assignments.

  • Record meeting minutes.
  • Assist on ad hoc duties.
  • Maintenance of a proper repository on workflows, SOPs and archival records that serves as useful reference for making decisions.

Job Requirement:

  • Degree in business management or any discipline with minimum 3 years of working experience.
  • Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues.
  • Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
  • Able to keep calm and composure at high pressure situation.
  • Good problem-solving skills to achieve the best outcome for the client and service provider.
  • Able to work independently and as a team player, with motivation to learn and progress as a team
  • Adaptable to changes

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