Air Freight Import Customer Service Executive
6 days ago
- AWS + Variable Bonus
- Company Shuttle Bus
- 1 day additional leave provided
Location: Changi (Shuttle Bus - 2 ways transport)
Job Description:
- Act as single point of contact for Airfreight Import
- Manage internal and external customers for the movement of import shipments
- Follow up on urgent shipments pro-actively
- Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
- Ensure that customers' expectations are being met and mapped in SOP
- Regular Business Review with Customers - MBR or QBR
- Perform ad hoc tasks as assigned by Immediate Superior
- Perform End to End Process which include Billing
- Follow up with Customer on any Billing Disputes
- Able to communicate verbal and written in English language with relevant clients and stakeholders
- Required to work on Saturday (Twice a Month)
- Experienced in Airfreight Import
- Good working attitude
- Able to work with different levels of stakeholders
- Able to work on weekends if required
- Able to use Microsoft Excel for Reporting
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Tan Jing Ling
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Pasona Singapore Pte Ltd
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