Air Freight Import Customer Service Executive

6 days ago


Singapore PASONA SINGAPORE PTE. LTD. Full time $3,300 - $60,000 per year
Position: Import Customer Service Executive (Job ID:
  • AWS + Variable Bonus
  • Company Shuttle Bus
  • 1 day additional leave provided
Company: Freight forwarding

Location: Changi (Shuttle Bus - 2 ways transport)

Job Description:
  • Act as single point of contact for Airfreight Import
  • Manage internal and external customers for the movement of import shipments
  • Follow up on urgent shipments pro-actively
  • Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
  • Ensure that customers' expectations are being met and mapped in SOP
  • Regular Business Review with Customers - MBR or QBR
  • Perform ad hoc tasks as assigned by Immediate Superior
  • Perform End to End Process which include Billing
  • Follow up with Customer on any Billing Disputes
Job Requirements:
  • Able to communicate verbal and written in English language with relevant clients and stakeholders
  • Required to work on Saturday (Twice a Month)
  • Experienced in Airfreight Import
  • Good working attitude
  • Able to work with different levels of stakeholders
  • Able to work on weekends if required
  • Able to use Microsoft Excel for Reporting
Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Import Customer Service Executive (Job ID: 19687)".

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