Regional Field Service Engineer

6 days ago

Jurong East, Singapore Good Job Creations (Singapore) Pte Ltd Full time $60,000 - $120,000 per year

**Job ID:

Responsibilities:**

  • Investigate and handle all customers' complaints and product failures.
  • Providing after-sales technical support and site service responsibilities to distributors/end customers.
  • Review and assist in processing warranty claims from distributors
  • Standby support and 24/7 emergency call for customer support
  • Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
  • Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
  • Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
  • Ensures all technical and training documents are up-to-date and organized
  • Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
  • Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
  • Provides technical assistance on factory test of special projects
  • Investigates root causes of failures and recommend solution
  • To deal with customer on the warranty issues from technical aspect
  • Performs any other service and training duties as and when assigned
  • Any other ad-hoc assigned.

Requirements:

Must

  • At least 3 - 5 years of relevant experience
  • Traveling in the Asia Pacific and South East Asia Region
  • A team player with strong problem-solving skills and task oriented
  • Possess strong customer service orientation, enthusiasm for power generation products
  • Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

SCR-ray-loh

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