Assistant Engineer, Field Service

3 days ago

Jurong East, Singapore Acer Computer Singapore Pte Ltd Full time $40,000 - $80,000 per year

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Key Job Responsibilities:

  • Troubleshoot and resolve technical issues of new computer products and peripherals at customers' sites
  • Diagnose customer reported faults on electronics devices (Notebook, Desktop, All-In-One, Monitor, Tablet, Mobile etc), replace faulty hardware parts (such as MB, LCD, HDD etc.) and service the computer to working condition at customers' sites
  • Carry out repair solutions with software or part/component replacement at customers' sites
  • Deploy, setup and configure new computer hardware and software system at customers' sites
  • Communicate with customer on technical issues
  • Able to dismantle and assemble electronics devices properly without causing damage
  • Preferably with experience in repair notebook/laptop (e.g. change Motherboard, LCD, battery, speaker, keyboard, charging port, SSD, HDD, RAM, casing, hinges, LCD bezel/cover etc)
  • Able to diagnose and identify malfunction of motherboard/LCD if it is manufacturing defect or Customer Induced Damage (e.g. Liquid Spillage, screen crack)
  • Proactive in problem solving and following up and close all repair cases timely
  • Adhere to company SOP to meet with SLA, KPIs and repair process and systems
  • Maintain good housekeeping and follow safety work management systems and procedure at all times
  • Report suspected high failure part/component/incident to Service Manager/HQ/ODM for investigation and resolution
  • Perform Ad-Hoc duties as and when assigned by the company

Relevant experience:

  • Preferably 1 year experience in servicing / deploying computer equipment
  • Prior experience in computer hardware repair and servicing, data transfer, system migration, imaging and application is an added advantage
  • Familiar with using internet and mobile application
  • General Technical Trouble-shooting on I.T hardware such as Desktop, Notebook, Monitor, All-in-One, Tablet, Chromebook etc
  • Basic knowledge on office application products, Windows OS, Chrome OS and Office 365
  • Must be able to multitask and work independently

Basic skills required:

  • ITE / Diploma in Computer, Electrical & Electronics Engineering
  • Customer service-oriented with good interpersonal skills
  • A Class 3 Driving license is an advantage

Immediate Employment

Only Singaporeans / Singapore Permanent Residents may apply.

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