Manager, Digital Transformation

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings #BetterBroadband to everyone Be Better, Join the Fastest

The Manager, Digital Transformation is responsible for leading business analysis and process improvement initiatives across the organisation while overseeing the daily operations of the Business Analysis (BA) team. This role combines hands-on business analysis with strategic leadership, ensuring that transformation projects are delivered successfully, governance standards are enforced, and team outputs are aligned with business goals. The Manager will play a key role in identifying opportunities to leverage automation and artificial intelligence (AI) as part of solutioning, shaping the company's digital transformation roadmap, and driving adoption of new systems and processes.

Key Responsibilities

Business Process Transformation

• Lead the analysis, design, and re-engineering of business processes to eliminate inefficiencies, reduce manual work, and enable automation.
• Evaluate opportunities to integrate AI-driven tools and intelligent automation into processes and workflows.
• Partner with stakeholders to define requirements and translate them into actionable solutions with measurable business impact.

Team Leadership & Development

• Supervise daily BA team operations, providing direction, prioritisation, and quality oversight of deliverables.
• Mentor, coach, and develop BAs, fostering knowledge transfer, consistency of output, and professional growth.
• Enforce standards for documentation, UAT, and process alignment across all BA work.

Project Delivery & Cross-Team Collaboration

• Manage BA workstreams in transformation projects, ensuring delivery is on time, within scope, and aligned with strategic objectives.
• Collaborate closely with support teams to ensure requirements are translated effectively into technical solutions.
• Serve as a key liaison between business users, technical teams, and leadership to ensure clear communication and shared understanding of goals.
• Facilitate workshops, walkthroughs, and UAT sessions to drive stakeholder alignment and adoption.

Governance & Compliance

• Ensure adherence to governance policies, approval workflows, and data handling standards across transformation initiatives.
• Drive consistency in how processes and system changes are documented, reviewed, and approved.

Strategic Alignment & Innovation

• Collaborate with leadership to prioritise transformation initiatives and shape the departmental roadmap.
• Provide insights and recommendations to ensure projects support long-term organisational strategy and digital innovation goals.
• Proactively identify and propose AI-enabled solutions to improve customer experience, efficiency, and decision-making.

Change Management & Adoption

• Develop and implement change management strategies to support the adoption of new processes and systems.
• Anticipate potential resistance and design mitigation strategies to ensure smooth transitions across departments.

Reporting & Continuous Improvement

• Consolidate and present reports on BA activities, project progress, and transformation outcomes to leadership.
• Monitor performance metrics and lessons learned to refine methodologies and drive continuous improvement.
• Track adoption and ROI of AI-enabled solutions to ensure sustainable business impact.

Qualifications & Skills

• Bachelor's degree in Business, Information Systems, or related field.
• Minimum 5 years' experience in business analysis or digital transformation, with proven leadership or supervisory experience.
• Strong understanding of SaaS platforms, automation, and enterprise transformation initiatives.
• Familiarity with AI concepts, intelligent automation tools, and their practical application in business processes.
• Skilled in Agile/Scrum methodologies, requirements management, and stakeholder facilitation.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to balance detail with strategic perspective.
• Strong communication and influencing skills, with proven ability to engage both technical and non-technical stakeholders.