Customer Service Officer

2 weeks ago

Jurong East, Singapore PERSOL Full time $33,000 per year

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Responsibilities:
  • Collaborate with vendors to design and deliver modular training for various topics.
  • Support training calibration and ensure knowledge retention.
  • Generate reports, maintain dashboards, and track vendor productivity.
  • Work closely with Operations Managers to manage daily workflow and updates.
  • Brief team members on new information and processes in a timely manner.
  • Handle and manage high-priority customer cases.
  • Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
  • Support projects aimed at enhancing customer experience.
  • Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
  • Ensure accurate and timely communication of updates to all stakeholders.
  • Provide constructive feedback and recommendations for process improvements.
Requirements:
  • Diploma / A-Level / Degree in any discipline.
  • At least 3 years of relevant experience in a similar role preferred.
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office applications.
  • Self-motivated, independent, and able to take initiative.
  • Flexible to work shifts, weekends, and public holidays when required.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R So Man Xin

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