Customer Support Manager

6 days ago


Singapore LG DISPLAY SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year
  • Job Description

  • Lead the display customer service team at Singapore and Korea

  • Provide the overall quality and technical support for OLED panels to Customers at APAC countries

  • Handle customer concerns and escalate major isues and VOC(voice of customer) to HQ

  • Operate On-site support team at customers and support the regular verificaiton and immediate sorting/rework

  • Coordinate quality, design and technical meetings with customers

  • Negotiate the quality issue with customers based on the test data and logic

  • Introduce the new technology of large size OLED panels to customers

  • Discuss the key specification of product with customers and internal teams

  • Requirements

  • Positive working attitude with a high digress of initiative and drive

  • Ability to work under pressure to meet the tight customer demand

  • At least 15 years of working experience in the related field, specially with OLED and flexible display product, is required for this position

  • Able to assist Korean and English-speaking clients



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