Customer Support Manager
1 week ago
**Key Accountabilities**:
- Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
- Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region
- Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
- Review PID's, installation reports and travel ravel reports pertaining to commissioning and field service work.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
- Co-ordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Provide leads and support to Sales Dept.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
**Requirements**:
- Minimum Diploma/ Degree in Engineering (Mechanical or Mechatronics)
- At least 5 to 10 years working experiences with engine background but open for consideration if the attributes fits, will consider for senior engineer/assistant manager level
- Good planning/coordinating skills and able to handle customers will be a BIG plus
- Good Presentation skills
- Must be able to travel as and when required
- Pro-active team player, able to take pressure to meet tight timeline, good follow-ups and hands-on type
-
Customer Operations Maestro — Scale
5 days ago
Singapore Momos Customer Engagement Full timeA customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...
-
Customer Service Support
7 days ago
Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time**About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...
-
Customer Support Manager
5 days ago
Singapore MACLINK PTE. LTD. Full timeAs a Customer Support Manager, your primary responsibility will be to oversee and manage the customer support team. You will be responsible for ensuring that the team provides exceptional customer service and resolves customer issues in a timely and satisfactory manner. Your role will involve: - Team Management: Lead and supervise a team of customer support...
-
Customer Support Manager
2 weeks ago
Singapore KLA Full time**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
-
Salesperson
1 week ago
Singapore Marketing Manager Full timeResponsibilities This is a full‐time, on‐site Salesperson role located in Singapore. The Salesperson will be responsible for identifying new business opportunities, building and maintaining client relationships, conducting product presentations, and achieving sales targets. You will collaborate with team members to develop sales strategies and...
-
Customer Support Manager
3 days ago
Singapore bitcastle Full time**About this role** As we expand and take a more active approach to global expansion, we are looking for a Japanese speaking Customer Support Manager to lead our customer support team in Japan and Vietnam. As part of the customer support team is located in Japan, this role will require Japanese language proficiency and will be fully remote at the...
-
Desktop Support Engineer
3 days ago
Singapore Advance Global IT support Full time $28,800 - $54,000 per yearContract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...
-
Manager, Customer Support
1 week ago
Singapore Starburst Full time**About Starburst**: **About the role**: Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial...
-
Manager, Customer Support
5 days ago
Singapore Secretlab SG Pte Ltd Full timeSecretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered. You will be one of the trusted leaders of the Global Customer Support team, playing a leading role in ensuring impeccable support for our global customer base across more than...
-
Therapy Support Associate
15 hours ago
Singapore STROKE SUPPORT STATION Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...