Customer Support Manager
5 days ago
**About Rida
Rida is a cutting-edge AI-powered delivery operating system that is revolutionizing the way businesses manage their logistics. Its advanced AI algorithms and real-time delivery optimization capabilities automate processes, reduce costs, and decrease the number of delivery vehicles on the road by 20%, resulting in a decrease in carbon emissions per delivery by 30%.
Rida's AI technology reduces delivery planning workload by up to 90%, making it easier for businesses to manage their deliveries. RidaFlex, the delivery aggregation solution, provides businesses with a flexible and scalable delivery network that enables cost-effectiveness. RidaFleet, a fleet management SaaS, that empowers businesses with the cutting-edge same-day and time window capabilities, and provides businesses with a comprehensive solution for all their delivery needs.
Whether you are a small business seeking to improve your delivery operations or a large enterprise looking to streamline your logistics, Rida is the one-stop solution you need to take your deliveries to the next level. Invest in Rida to experience the future of sustainable and efficient deliveries for all cities.
- Manage the customer support team, including setting goals, providing training and support, and evaluating performance.
- Manage customer relationships, including identifying and addressing customer needs and concerns.
- Work with internal teams, such as sales, marketing, and product, to ensure that customer needs are met.
- Resolve issues or problems that arise for customers in a timely and professional manner.
- Gather and analyse data on customer behavior and preferences to inform product and service improvements.
- Provide regular updates to customers on the status of their accounts or projects.
- Develope and implement strategies to improve customer satisfaction and retention.
- Gather and analyse data on customer support metrics, such as response times, resolution rates, and customer satisfaction scores
- Prepare and present reports on customer support performance to stakeholders
**Requirements**:
- Strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers
- Organized, detail-oriented, and able to work effectively in a team environment
- Experience in customer service or account management is highly preferred
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