Field Application Engineer

24 hours ago

Singapore THE HACENS TALENT PTE. LTD. Full time $60,000 - $120,000 per year

Job Description:

We are looking for a field application engineer to grow and support the APAC market.

Details:

working hours: Monday – Friday 9am – 6pm

Office located at Singapore - Tai Seng Area

Responsibilities:

  • Lead and supervise team of other Field Application Engineers across APAC.

  • Provide technical support to our projects across APAC via email, phone call, video calls and on-site visits (Singapore only).

  • Able to communicate clearly with international customers in verbal and written English and Mandarin.

  • Work with escalation points with the global Technical Support team to drive the resolution of complex issues.

  • Provide technical support and onboarding our Ecosystem partners, enabling them to effectively utilise our platform and services.

  • RMA products investigation for our products across APAC.

  • Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.

  • Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.

  • Specify our wireless lighting control solutions to projects in the market.

  • Work with global Specification Success team as a regional advocate for specifiers in APAC region.

Education/Good to have:

  • Degree is preferred.

  • Strong command of English, both written and spoken.

  • Strong command of Mandarin, spoken.

Qualifications:

  • Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.

  • Proficient in handling and troubleshooting electrical products.

  • Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.

  • Experience with AutoCAD preferred.

  • Prior working experience with electrical contractors and system integrators is a plus.

  • Previous project experience from design stage to installation stage.

  • Excellent time management skills and ability to independently multitask and prioritize work.

  • Attention to detail and technical problem-solving skills.

  • Advanced proficiency required in Microsoft Office, Microsoft Teams and Sharepoint

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