Field Application Engineer

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At Christie, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We're a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we're a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

Christie is currently seeking a Field Application Engineer to serve in the field liaison capacity with company personnel, suppliers, manufacturing, and customers. This role provides technical support and assistance to our customers and sales staff through on-site visits, email, interactive chat, phone support, and sales demonstration. Field Application Engineers must be familiar with Christie products' usage and integration.

Responsibilities:

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company's products, systems, tools and test equipment required for optimal performance.
• Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support region exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

Location: Singapore, Bedok Chai Chee

What we're offering:

A competitive salary, vacation, medical & flexible benefits, corporate insurance coverage and other benefits. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

The experience and skills we value:

• Degree or Diploma in Electronics/Mechanical Engineering, or equivalent field of study.
• 3-5 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.

What Will Put You Ahead:

• Good project management skills, understanding of customer requirements and relationships, and customer workflow in different industries.
• Experience in projector technology to include necessary tools, software, optics, and projector setup in the field.
• Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).
• Meticulous, organised, and resourceful.
• An initiative-taker who can work independently on a day-to-day basis and able to multi-task and work under pressure in a fast-paced environment.
• Good interpersonal and communication skills (verbal and written).
• Proficient in MS office applications and able to write technical reports.
• Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Edwards/Oracle system would be an added advantage.
• Ability to travel within Southeast Asia and Internationally on need basis.

Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.