
Luxury Retail Sales Associate
2 weeks ago
About the Role
We are looking for experienced and passionate (Senior) Sales Advisors to join well-known international luxury retail brands. This role is ideal for individuals who are driven by exceptional customer service, have a keen eye for styling, and are eager to represent a prestigious name in fashion.
Key Responsibilities
Customer Experience & Service
Deliver premium, personalised service to every client
- Build strong, long-term relationships with VIP clients and regular shoppers
Resolve complaints and after-sales issues professionally and efficiently
Sales & Performance
Achieve and exceed individual and store sales targets (KPIs)
- Upsell and cross-sell based on client preferences and styling expertise
Stay updated on promotions, collections, and brand campaigns
Styling & Product Knowledge
Remain well-informed on seasonal collections, fabrics, fits, and trends
Provide styling advice and complete outfit recommendations
Visual Merchandising
Maintain and refresh store displays in line with brand standards
- Replenish stock and ensure visual presentation meets luxury standards
Keep fitting rooms and cashier counters tidy and welcoming
Store Operations
Support daily store opening and closing procedures
- Assist with stock management, inventory checks, and deliveries
- Operate POS system to process transactions, exchanges, and returns
Requirements
- Experience in luxury retail brands
- Passion for luxury fashion and styling
- Excellent interpersonal and communication skills
- Fluent in English (Mandarin or other languages is an advantage) to effectively communicate with Mandarin-speaking clients.
Ashley Soo Li Kim | R | 05C3451
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