Social Worker, Residential Services

Posted September 11, 2025

The incumbent will be responsible for the case management of residential boys.

JOB RESPONSIBILITIES

FUNCTIONAL:

• Case management and counselling of boys admitted under Child Protection Orders, Probation Orders, Family Guidance Orders MSF-referred cases and Compassionate Ground cases.
• Carry out admission procedures for boys admitted to Boys' Town, which includes handling intake interviews and liaising with stakeholders working with the boys prior to admission.
• Conduct assessment of identified needs through assessment tools such as Child and Adolescent Needs and Strengths (CANS) and Youth Level of Service/Case Management Inventory (YLS/CMI).
• Conduct sessions for the residents of Boys' Town and their parents/caregivers according to their identified needs.
• Develop an Individualised Care Plan (ICP) for all residents admitted. As part of this ICP, you will be required to work closely with other internal and external stakeholders to ensure holistic care for the residents.
• Initiate and lead internal case reviews with the support of your clinical supervisor and Social Work Lead. Ensure that a periodic assessment of our residents' progress in Boys' Town is conducted.
• Provide timely reports on case progress to the Social Work Lead in and bring up cases for supervision accordingly. To undergo supervision with assigned supervisor on a monthly basis.
• Keep timely case records and ensure proper documentation of residents' personal information and reports. (eg. Case notes, court reports, review reports, ICP, etc). Ensure the licensing audit requirements are met in the case management domain as advised by Head of Home.
• Represent the residents and Boys' Town professionally in various platforms such as Court Hearings, MSF Reviews, School conferences, etc with the support of clinical supervisor.
• Conduct psychoeducational and therapeutic group work programmes as advised by Social Work Lead and/ or Head of Home.
• Liaise with Education Officers and schools which the residents are studying in and keep them informed of admission, discharge, and absence of the residents from any school programmes, as well as coming up with their education care plan.
• Work in collaboration with the Residential Services Leads, operations team and Education Officers in monitoring the progress of the residents, through the sharing of case related issues and intervention plans.
• Liaise with external agencies eg. Child Protection Officers, Probation Officers, Social Workers, Family Service Centres, Police for case management purposes and to support the case plans for the residents.
• Work in collaboration with the Programmes/Operations departments in organising annual camps for the residents. Work in close collaboration with the other staff of the Home and of the other components of Boys' Town in matters pertaining to the welfare of our residents.
• Maintain complete confidentiality of all information pertaining to the residents of Boys' Town.
• Other than the above, the Directors and/or Executive Director may assign you any other duties that are within reason for the benefit of the clients, and/or Boys' Town.
• Support in conducting research for Boys' Town as necessary.

ORGANISATIONAL:

• To participate actively in all fundraising activities as well as any other commitments that Boys' Town undertakes.
• To work in close collaboration with other staff, departments and components of Boys' Town.
• The Executive Director and or his/her representative may assign you any other duties that are within reason for the operational needs of Boys' Town

Job Requirements

• Executive functioning skills – planning, coordinating, organising
• Administrative skills – documentation, filing
• Case management and counselling skills – readiness to work with children and youth and families who may have challenging presentations; willingness to develop a reflective practice with the support of supervisor
• Communication skills – ability to conduct case presentations with a variety of internal and external stakeholders to advocate for client's needs accordingly
• Mentoring and coaching skills – interest and experience in providing supportive guidance for children and youth to strive towards their goals
• You are required to be flexible in your working hours, according to the needs of the programmes and residents of Boys' Town
• Demonstrated understanding of child and adolescent needs through relevant social work theories; knowledge on how children and youths are impacted by trauma will be an advantage. Experience with working with families with conflictual patterns of interactions will be an additional advantage.

Average Qualifications & years of relevant experience:

• Bachelor / Master of Social Work OR other recognised Social Work qualifications from Singapore Association of Social Workers (SASW).
• At least 2 years' relevant experience in VWO/ NPO/ social service sector with direct experience in working with vulnerable children and youths and their families.