Hotel Manager

1 week ago

Singapore Marina Bay Sands Full time $90,000 - $120,000 per year
Duties and Supporting Responsibilities
  • Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
  • Preparation of strategic business plans and budget for the hotel.
  • Ensure the implementation and maintenance of all operational quality standards.
  • Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
  • Handle guests' complaints; ensure timely rectifications of service standards when needed.
  • Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
  • Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.
Job Requirements
  • Current Hotel Manager in an international 5-star luxury hotel
  • Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
  • Previous working experience across different cities
  • Possess Diploma or bachelor's degree in hospitality management
  • Familiar with Forbes and LQA quality standards

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