Swim School Manager

About Us

SWISH Swimming is one of Singapore's most respected, multi-award-winning swim schools, serving over 1,000 students each week. We're established, but we still think and move like an excitable start-up—full of energy, creativity, and a passion for delighting our customers and each other. Our culture is built on team connection, out-of-the-box ideas, and a genuine love for what we do. We run together, swim together (of course), and laugh—a lot. If you're a lone operator, this isn't the place for you. Here, we know that our best work happens when we're together .

The Opportunity

We're looking for a Swim School Manager to join our close-knit management team. You'll oversee the daily operations of our swim school, elevate the family experience, manage enrolments, and play a vital role in shaping our team culture. You'll collaborate with leaders who respect and support each other, and you'll be empowered to bring your ideas, energy, and inner extrovert to the table—especially when it comes to delighting our customers and staff .

What You'll Do

• Oversee all aspects of swim school operations, including class scheduling, facilities, and customer service
• Lead the enrolment pipeline: trials, tours, follow-ups, and conversions
• Monitor class occupancy, term bookings, and forecasting using CRM tools
• Collaborate with marketing on rebooking campaigns and referral strategies
• Ensure zero lead loss through impeccable tracking and follow-up
• Manage both local front-of-house and remote admin teams
• Refine onboarding, support responses, and parent communications
• Resolve escalations with empathy and creativity
• Oversee day-to-day operations to ensure smooth running of classes, facilities, and customer service

Manage coach schedules in conjunction with other coach managers from the management team

• Build a team culture that puts warmth, proactivity, and fun first
• Collaborate closely with the management team, including Coaching and Facilities Managers
• Help recruit, onboard, and motivate a young, energetic team
• Contribute to a professional, playful, and community-focused culture where ideas and laughter flow freely

Who We're Looking For

• At least 6 years' experience in swim school management or a related children's enrichment environment, with at least 3 years in a leadership role
• Proven out-of-the-box thinker with strong marketing flair
• Energised (not broken) by tight deadlines and frantically busy customer days—you thrive when things get fast and a little bit chaotic
• You know the meaning of "hustle" in the start-up sense: you love rolling up your sleeves, making things happen, and finding creative solutions on the fly
• Skilled in managing multifunctional teams, both on-site and remote
  
  Commercially savvy, highly organised, and KPI-focused
  
  Emotionally intelligent, with experience across diverse cultural groups
• Mature and calm under pressure, yet fun, engaged, and team-spirited
• Not afraid to think outside the box, bring energy to every challenge, and champion team connection
• You don't have to be a natural extrovert—but you love people, and you know how to let your inner extrovert shine when it matters most
• A vault when it comes to protecting confidential information—you understand the importance of discretion and can be trusted with sensitive data

Requirements

• Willing to relocate to Singapore; the role is offered on local terms
• A relocation allowance will be offered to the right candidate
• Comfortable with Wednesday–Sunday schedule
• Fluent in English; other languages a plus
• Experienced with CRM, spreadsheets, and communication tools
• Willing to complete CPR/First Aid training and child-safety checks

Why Join Us?

• Be part of a trusted, multi-award-winning, and growing organization
• Collaborate with a management team that values respect, authenticity, and fun
• Join a team that acts like a start-up—always energetic, always supportive
• See your impact every day in the lives of children and families
• Competitive salary: SGD $8,000+ per month (package) for the right candidate
• Relocation allowance available for outstanding international applicants
• If you thrive in a team that laughs as hard as it works, loves sharing ideas, and is passionate about delighting every family and staff member, we want to meet you

Please note: This is an onsite role, with limited work from home options since it's customer facing.