Key Account Executive

• Salary:

Competitive
- Location:

Singapore
- Country:

Singapore
- Business Unit:

Operations
- Vacancy Type:

Permanent
- Closing Date:

5 October 2025

Marco Rhobenn Caspillan

Salary: Competitive

Location: Singapore, Singapore/Hybrid working (at least 2x a week onsite)

Contract: Normal expected hours of work - 40 hours per week, Monday to Friday 9am to 6pm

We are looking for Customer Service personnel who can speaks fluently in English and Japanese to join our Customer Services Team.

As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

The purpose off the role is to provide a concierge level of service for specified customers at a specific moment in their lifecycle.

As the main point of contact for Customer Services, you'll play a vital role in managing relationships, supporting global customers, and driving service excellence across teams.

• Serve as the primary Customer Services contact for both external customers and internal teams

• Manage relationships with key and high-value accounts or branches, ensuring customer needs are met while supporting sales growth

• Process print and digital product orders from various communication channels, supporting a global customer base with a strong focus in Asia

• Collaborate with cross-functional teams to resolve customer inquiries and concerns efficiently

• Communicate fluently in both English and Japanese, and advocate for customer needs by sharing feedback to improve service experience

About you

You'll thrive in this role if you're a proactive and customer-focused individual who excels in delivering exceptional service across multiple communication channels.

• Provide outstanding support via phone and email, with strong verbal and written communication skills in both English and Japanese to serve customers across Asia

• Demonstrate key interpersonal qualities such as empathy, patience, a positive attitude, and accountability when handling customer interactions

• Apply experience or familiarity with tools like SAP and Zendesk to streamline service delivery and resolve issues efficiently

• Navigate complaints and challenges with effective conflict resolution skills, turning negative experiences into positive outcomes

• Collaborate with team members, share knowledge, and take pride in delivering high-quality service that consistently exceeds expectations

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, featuring family-friendly and planet-friendly benefits including:

• 20 days annual leave plus public holidays

• Outpatient medical benefit and Group Health Insurance

• Discretionary annual bonus

• Central Provident Fund contributions

• Hybrid working organisation

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Sunday, 5th October 2025. Interviews are scheduled to take place on the week commencing Monday, 13th October 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.