Field Service Assistant Engineer

2 weeks ago

Singapore Mitsubishi Electric Full time $4,000 - $6,000 per year

As a leader in the air-conditioning industry, Mitsubishi Electric is known for providing innovative and high-quality products that enhance customer comfort, operational efficiency, and sustainability. Our Field Service Team plays a pivotal role in maintaining our reputation by delivering exceptional service and ensuring that our customers across residential, commercial, and industrial sites experience the best of Mitsubishi Electric's solutions.

As an Assistant Field Engineer / technician, you will be responsible for diagnosing, troubleshooting, and repairing a variety of air-conditioning at customer sites. Your expertise will directly contribute to the satisfaction and comfort of our customers, ensuring their systems run smoothly and efficiently. You will work on residential, commercial, and industrial air-conditioning equipment, playing a crucial role in maintaining the high standards Mitsubishi Electric is known for.

This is an exciting opportunity to be part of a dynamic, customer-focused team, where your contributions will directly impact on the quality of service we provide, ensuring the continued success of our operations.

Your Key Responsibilities

  • On-Site Troubleshooting & Repairs : Diagnose and repair faults in air-conditioning units to ensure optimal functioning.

  • Testing & Maintenance : Perform on-site testing and preventive maintenance to identify potential issues before they become critical, enhancing system reliability.

  • Customer Interaction : Address customer inquiries via phone, email or on-site visits, ensuring clear communication and a positive service experience.

  • Preventive Measures : Recommend and implement preventive measures to improve system longevity and efficiency, minimizing downtime.

  • Service Partner Support : Provide guidance and technical support to our service partners, ensuring that all parties are aligned in delivering high-quality service.

  • Scheduling & Reporting : Assist the team lead in planning daily manpower schedules and ensure that job sheets, billing, and spare parts procedures are completed accurately and promptly.

  • Problem Resolution : Provide effective technical solutions and feedback to customers to address any issues or concerns in a timely and professional manner.

Your Skills

  • Excellent interpersonal and customer service skills, with a proactive approach to resolving customer needs and ensuring satisfaction.

  • Strong knowledge of air-conditioning systems.

  • Ability to troubleshoot and resolve complex technical issues efficiently and independently.

  • Strong communication and teamwork skills to work with internal teams and external service partners.

  • Adherence to all safety protocols and standards when working in varying environments.

Your Profile

  • Possess a Nitec, Higher Nitec, Diploma in Mechanical or Electrical Engineering, or a related engineering discipline.

  • Proven experience in the air-conditioning field would be advantageous.

  • A valid Class 3 driving license is advantageous, as this role involves traveling to various job sites.

  • Comfortable working at heights and in varying environmental conditions.

  • Strong analytical skills with a customer-first approach.

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