L1 Network Engineer

3 days ago

Central Region, Singapore Alphaeus Pte Ltd Full time $80,000 - $120,000 per year

Responsibilities:

·       Provide Level 1/2 support for firewall and intrusion prevention systems (IPS), including configuration, monitoring, and troubleshooting.

·       Collaborate with other engineers to support both network and security devices across multiple campus locations.

·       Manage and maintain firewall policies, rules, and configurations in accordance with security best practices.

·       Perform incident response and remediation for security events in coordination with the security operations team.

·       Support centralized network administration for switches, routers, wireless controllers, and other network equipment.

·       Participate in change management and problem resolution processes.

·       Ensure compliance with Service Level Agreements (SLAs) and contribute to monthly reporting using ITSM/ITOM tools.

·       Assist in capacity planning and performance tuning of firewall and network systems.

·       Maintain documentation for configurations, procedures, and troubleshooting guides.

Requirements:

·       Diploma or Degree in Computer Science, Information Technology, or a related field.

·       Minimum 1 year of experience in firewall administration and network support.

·       Strong knowledge of firewall platforms (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).

·       Solid understanding of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs).

·       Experience with intrusion prevention systems (IPS) and security monitoring tools.

·       Familiarity with ITSM/ITOM platforms for incident and change management.

·       Ability to work in a multi-site environment and support remote and onsite operations.

·       Certifications such as CCNP Security, Fortinet NSE, Palo Alto PCNSE, or equivalent is a Plus.

·       Experience in healthcare or large enterprise environments is a plus.

·       Knowledge of vulnerability scanning and remediation processes.

·       Collaboration with cross-functional teams including Level 1 and Level 3 support.

·       Participation in after office hour support depending on operational needs.

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