Game Customer Support Specialist
1 week ago
Responsibilities:
Provide timely and professional customer support to players through in-game channels, email, and social media
Handle player inquiries and issues, escalating technical problems to relevant teams when necessary
Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention
Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience
Contribute to the development and updating of the customer support knowledge base
Requirements:
Passion for gaming, with familiarity in mobile and social games
Strong communication skills and empathy to understand and resolve player concerns
Proficiency in English and Mandarin (written and spoken) is required
Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage
Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus
Willingness to work on shifts, including evenings and weekends, will be an advantage
-
Gaming Customer Support Specialist
16 hours ago
Singapore POTATO PLAY PTE. LTD. Full time**Potato Play is a Singapore-based publisher turning mobile games from Asia into worldwide hits. We are data-driven and transparent about it. Our data-driven marketing is how we turn games into hits. Based in Singapore and China, we work closely with developers in a hands-on manner to help them achieve the best outcome.**: We're looking for a good...
-
Gaming Customer Support Specialist
1 week ago
Singapore POTATO PLAY PTE. LTD. Full timePotato Play is a Singapore-based publisher turning mobile games from Asia into worldwide hits. We are data-driven and transparent about it. Our data-driven marketing is how we turn games into hits. Based in Singapore and China, we work closely with developers in a hands-on manner to help them achieve the best outcome. We're looking for a good communicator...
-
Customer Service Specialist
1 week ago
Singapore LIFE GAME PTE. LTD. Full timeRole Summary As a Player Experience Specialist, you will be the primary bridge between our global player community and our product teams. Moving beyond traditional reactive support, this role proactively builds and manages the systems that capture, validate and deliver critical player insights. You will lead programs that harness community feedback, manage...
-
Game Customer Service Specialist
1 week ago
Singapore DIGIPOTATO PTE. LTD. Full timeWe are seeking a game customer service specialist based in Singapore to support our global user communities. Job responsibilities: Provide customer service support and technical or game issue resolution via email, chat and other online social media platforms. (Google play, Apple store,Steam community and comments,Facebook main page,Discord...
-
Game Community Management Specialist
2 weeks ago
Singapore LIFE GAME PTE. LTD. Full timeAbout IM30IM30 is a global gaming company on a mission to make time more interesting. Founded in 2015 by a group of passionate gamers, we've grown into an international team behind popular strategy titles like Last Shelter: Survival and Rise of Empires. As we continue to expand globally, Singapore is becoming our new international headquarters. At IM30, we...
-
Game Customer Service Specialist
2 weeks ago
Singapore DIGIPOTATO PTE. LTD. Full time $30,000 - $60,000 per yearWe are seeking a game customer service specialist based in Singapore to support our global user communities.Job responsibilities:Provide customer service support and technical or game issue resolution via email, chat and other online social media platforms. (Google play, Apple store,Steam community and comments,Facebook main page,Discord...
-
Game Operations Specialist
2 days ago
Singapore GRAVITY GAME HUB (GGH) PTE. LTD. Full timeAssist the Product Manager or Lead in planning and execute day-to-day game operation tasks - Localize and execute initiatives and events for the game in multiple countries - Manage game-related projects by working closely with the internal teams - Use analytics to drive key success metrics related to revenue generation and user growth - Evaluate and...
-
Customer Service
2 weeks ago
Singapore LIFE GAME PTE. LTD. Full timeRole Summary As a Player Experience Specialist, you will be the primary bridge between our global player community and our product teams. Moving beyond traditional reactive support, this role proactively builds and manages the systems that capture, validate and deliver critical player insights. You will lead programs that harness community feedback, manage...
-
Game Operations Specialist
2 days ago
Singapore JJ CONSULTING SERVICES Full timeOur Client is a gaming start up company in Singapore, who is seeking to recruit a Game Operations Specialist. **Game Operations Specialist **Responsibilities**: - Collaborate with influencers across various online platforms to create engaging content (such as videos or live streams) that enhances game's profile and reach within the gaming community. -...
-
Game Monetization Specialist
1 week ago
Singapore AFFYN PTE. LTD. Full time**Reimagine a Play-to-Earn Metaverse, where the virtual and real world converge!** - Affyn is a blockchain-powered Metaverse project with a Free-to-Play, Play-to-Earn mobile game that integrates the best of both the virtual world and the real world. Utilising geolocation technology, augmented reality ("AR") mechanics and blockchain technology such as...