Game Customer Support Specialist

1 week ago


Singapore VOLCANO ENTERTAINMENT PTE. LTD. Full time $40,000 - $60,000 per year

Responsibilities:

  • Provide timely and professional customer support to players through in-game channels, email, and social media

  • Handle player inquiries and issues, escalating technical problems to relevant teams when necessary

  • Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention

  • Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience

  • Contribute to the development and updating of the customer support knowledge base

Requirements:

  • Passion for gaming, with familiarity in mobile and social games

  • Strong communication skills and empathy to understand and resolve player concerns

  • Proficiency in English and Mandarin (written and spoken) is required

  • Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage

  • Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus

  • Willingness to work on shifts, including evenings and weekends, will be an advantage



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