Operations and Customer Service Intern

Do you regard yourself as a problem-solver?

Do you enjoy learning and growing continuously alongside a team?

Do you hold yourself to high standards and have a no-task-too-small mentality?

Do you see yourself as someone who enjoys interacting with international customers?

If you do, we'd like to invite you to apply for the role of the Operations and Customer Service Intern.

You can apply for a full-time internship position, or a part-time internship position (3 to 4 days/week).

This internship duration is for 3 to 6 months and we're looking to have someone join the team as early as 17 November.

For this internship, there'll also be one kick-off and one closing session to help you formulate points for your resume.

Ideally, you should be able to help out in a part-time capacity (twice a week) after your internship ends.

1. About you

We are looking for a multi-skilled person who fulfils the description below:

- Mandarin and English-speaking:We welcome all ethnicities who can speak both Mandarin and English as these two languages are necessary to communicate with our suppliers, partners and customers

- Professional problem solver: As a Operations and Customer Service intern, the team relies on you to be amongst the first line of contact with our new customers. While we may have developed standard procedures for some scenarios, you must also be interested to think of ideas to solve new problems that come up

- Accountable: There are many operational issues that can come up and mistakes that could happen, and we don't have a culture of blaming each other. When such issues occur, you will not shy away from admitting your mistake, and you will fix the problem immediately without any reminders

- Detail-oriented: When you run quality control checks and schedule deliveries, you'll need to exercise extra scrutiny to ensure we can deliver the best version of our products to the right address. As a Operations and Customer Service Intern, you'll ensure that every step is executed correctly and hold our partners accountable to produce and deliver the orders timely

- Team-oriented: You will work with the Sales and Operations specialist closely, and we are looking for team players who look after one another

2. Requirements

- This role is open to Singaporean/PR - Paper qualifications aren't important, so it doesn't matter if you have a NITEC, Diploma or Degree

- Enjoys engaging customers in fluent English (written and conversational)

- Passion in fashion and menswear is a bonus

- Working hours are Monday to Friday from 945am to 645pm

3. Roles & Responsibilities

- Manage fabric inventory (includes cutting fabric and conducting bi-weekly checks)

- Assist in managing production, partners, and implementing quality control

- Reply basic customer emails after learning our customer reply framework

- Conduct basic quality control checks (includes measurements checks using measuring tape)

- Conduct order fulfilment with the use of delivery softwares

For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect:

Weeks 1-2:

- Be put through the customer journey- Introduction to the different product lines and designs we offer

- Learn about the different types of fabrics, and the various fabric suppliers that we work with

- Learn about the nuances of our inventory tracking process

Weeks 3-4:

- Be introduced to our production partners, and learn their unique work flows

- Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment

- Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld

Weeks 5-6:

- Learning our basic customer success framework which will help prepare you to respond to customers' order-related enquiries

- Learning how to use the software to arrange international delivery

Weeks 7-8:

- A review of what was taught to you from week 1 to 6 will be done, to see what areas you'd need more guidance with

- You will make a list of processes that require improvement, after which we will discuss and work on the more important processes