Assistant Banquet Operations Manager

2 weeks ago

Central Singapore Amara Hotels & Resorts Full time $40,000 - $60,000 per year

Job Summary:

Assist the Banquet Operations Manager to ensure high quality of food and service delivered to guests at functions in accordance with the Hotel standards.

Responsibilities:

  • Read log book and all BEOs at the start of work shift.

  • Attend Banquet Event Order (BEO) meetings twice a week with Catering Sales to align and confirm all requirements for events.

  • Communicate and delegate responsibilities to associate to follow-up on all resources and services required from other departments, such as table cloths, uniforms, technical support etc.

  • Conduct and enforce all pre-event checks and control procedures.

  • Inspect and ensure equipment is in working good condition and resources are sufficient. Recommend and propose purchases when required.

  • Monitor the quality and quantity of all food and beverage items served. Provide feedback and correction actions to maintain consistent quality.

  • Brief the Banquet team on the event programme and menu and ascertain they are familiar with it.

  • Operationally in-charge of the Audio Visual (AV) team

  • Distribute, collect and collate feedback from guests. Review guest feedback and overall customer satisfaction rating. Update F&B Manager on service performance and recommend actions for improvement.

  • Conduct daily inspection on storage areas for cleanliness and working conditions using established checklist.

  • Attend daily F&B Briefing, Operations Meeting and monthly F&B meeting.

  • Perform any other duties as assigned by management.

Job Requirements

  • Maintain highest standards of professionalism, ethics, grooming and attitude towards Associates, guests, suppliers and other clients.

  • Strong communication, customer service and interpersonal skills.

  • Good leadership skills.

  • Good knowledge and enforcement of local liquor and food service laws.

  • Strong team player.

  • Food Hygiene certificate

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