Assistant Banquet Operations Manager

Mandarin Oriental, Singapore is looking for an Assistant Banquet Operations Manager to join our Banquet Operations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

**About the job**

Based at the Mandarin Oriental, Singapore within the Banquet Operations Department in, the Assistant Banquet Operations Manager is responsible for supervising and coordinating various functions. He/She is to ensure that the standards of function preparations and services rendered to guest have been achieved and maintained as prescribed by the Hotel’s policy and procedures.

**As**Assistant Banquet Operations Manager**, you will be responsible for the following duties**:

- To communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements.
- To ensure guest needs and guest expectations are met by providing an efficient and professional service
- Handles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.
- To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience
- To ensure that all function rooms are set up in accordance to the Banquet Event Order.
- Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
- To coordinate relevant function details as well as guests’ requirement, delegate duties to subordinates and ensure guests’ requirements are being met.
- Responsible for the smooth running of functions and achieve high level of guests’ satisfaction.
- Supervise subordinates and ensure that they carry out their responsibilities.
- Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.
- Decisive and solve problem using best judgment in the absence of Immediate Supervisor.
- Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.

**As Assistant Banquet Operations Manager, we expect from you**:

- Minimum 2 years of related experience (5-day work week)
- Able to work rotating shifts and on weekends
- Able to work in a standing position for up to 8 hours
- Able to reach, bend, stoop and frequent lift up to 15kg or more; and occasionally lift/move 25kg
- Ability to multi-task

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.