F&B Captain/Supervisor
2 weeks ago
What you'll be doing
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Handle problems with cashier payments.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
Job Requirements:
- Team player with excellent interpersonal and communication skills.
- Able to work in fast-paced F&B environment.
- Able to commit weekends and public holidays.
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