Asst Sales Manager/GRO/Concierge

4 days ago


Orchard, Singapore Sserenity Pte. Ltd. Full time $40,000 - $80,000 per year
Preferred Qualifications:
  • Availability to work weekends (5-day work week, Monday – Sunday rotation)
  • Prior experience in hospitality, hotel, or healthcare industry preferred
  • Strong customer service and communication skills, with attention to detail
  • Fluency in English; proficiency in Mandarin or Malay is an advantage
  • Pleasant personality with professional grooming and composure

Key Responsibilities:
  • Support the Manager in daily operations and team coordination
  • Assist in conducting client consultations and presenting service packages
  • Manage guest check-in/check-out, room assignments, and special requests
  • Handle client feedback and service recovery with discretion and professionalism
  • Coordinate with housekeeping, kitchen, and nursing teams to ensure seamless guest experience
  • Maintain updated client records, booking logs, and sales reports
  • Assist in training new front-line or service staff on SOPs and guest engagement standards
  • Uphold service excellence aligned with luxury brand standards

What We Offer:
  • Competitive salary with performance-based incentives
  • Career progression opportunities within a luxury confinement centre brand
  • Training and exposure to 5-star hospitality service standards
  • Opportunity to work alongside Korea's No. 1 Postpartum Care Brand
  • Work location within one of Orchard's premier 5-star hotels

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