Asia Operations Director

Leadership

•      Take an active role as a senior leader in the business across all areas and contribute to the leadership team proactively and constructively.

•      Be the SME (Subject Matter Expert) for the ASIAN Operations

•      Ensure proper cascading of organizational objectives to all levels of the team so they are enabled to fulfil our vision as a region and company.

•      Act as an escalation point for the business, customers and vendors around Operational objectives, and be actively involved in resolving issues where required at a strategic and executive level.

•      Actively develop and coach direct reports on all areas of performance including business acumen, people leadership and achievement of goals.

•      Review talent quarterly and ensure development actions are set in place and executed within agreed timeline.

•      Take an active role in team resourcing and talent acquisition.

•      Development of strong relationships and open communication channels with Vendors, Resellers and relevant customs officials.

•      Day-to-day achievement of MBOs, ensuring service levels (productivity, quality and Service) and working capital (DIO, Aging, EBITA) objectives are achieved.

•      Analysis of team procedures, practices, and processes on a regular basis to improve team efficiency and increase customer and employee satisfaction.

•      Create and implement action plans to achieve objectives in alignment with regional peers and APAC Operations Director

Supply Chain Operations

•      Responsible for the development and optimization of the ASIAN supply chain identifying opportunities for improvement in utilization and reduction in costs.

•      Responsible for the ASIAN regions Distribution Centres and 3rd Party logistics facilities. Working with the country Operations leads to ensure company KPI targets are met through best practice lean methodology to achieve high outputs whilst managing costs.

•      Responsible for the ASIAN regions Freight Carriers. Managing costs and driving carriers to ensure the company KPI targets are met.

•      Responsible for in country order support team and open order book.

•      Responsible for Import team ensuring our importations are correctly classified, lodged accurately and have the relevant licenses in place (Postel, Sirim, etc)

•      Oversight and management of all facilities across ASIA, responsible for lease management, facility security and maintenance.

•      Oversight of annual audits related to inventory and supply chain.

•      ASIA Ownership of ISO certification for Quality, Health and Safety and Environment. Actively participate in Audits, IMS and Strategic reviews.

•      Enforce and drive awareness and compliance with the policies, processes, procedures, and requirements aligning with business objectives, ensuring that all operations are compliant with all Health and Safety procedures and local regulations, Groups MOAs, Shipping (Export) and Procurement policies and BCP requirements.

•      Prepare business analytics for Monthly/Quarterly/Annual Ops reviews.

Local Country Order Support

•      Work with local sales teams, vendors and customers to ensure all orders are delivered to the central sale operations team in clean manner and to the agreed SLAs.

•      Work with sales on order forecasting and prioritization and escalations.

•      Drive complete order shipments to reduce aging

Supply Chain – Customer Solutions

•      ASIAN SME to support and drive Supply Chain Solutions.

•      Create, monitor and manage Supply Chain P&L.

•      Actively participate in scoping, quoting and presenting Supply Chain opportunities.

•      Customer Operational onboarding inclusive of; SOW revision, Tollgate sign off for new projects.

•      Support supply chain revenue growth across APAC and in collaboration with the Global Customer Sales division.

•      Manage and develop value adding configuration services.

Inventory Planning & Management Oversight

•      Plan product inventory levels based on past sales history in collaboration with the global owner.

•      Own stock rotation process and ensure maximisation of stock rotations to reduce aged and slow-moving products

•      Work with vendor to ensure they maintain high level of performance in product quality, delivery to lead-times, order accuracy and other areas

•      Run inventory analytical reporting to ensure proper management of inventory age, availability and inventory health

•      Forecast inventory levels for quarter-ends and rolling 3–6-month period and ensure the inventory levels are within the desired business targets

Reporting

•      Forecasting on open orders due and invoiced

•      QBR vendor preparation

•      SLA tracking and reviews

•      Monthly Management Operational review to APAC Regional Leadership