Service Delivery Manager

6 days ago

Singapore Digital Biz Solutions Full time $120,000 - $180,000 per year


About the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:
  1. Program Management:
    • Manage complex IT programs and projects to ensure timely delivery within scope and budget.
    • Coordinate with cross-functional teams to meet program milestones.
    • Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
  2. Service Delivery Management:
    • Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
    • Monitor service performance and implement improvement measures as necessary.
    • Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
  3. Client Relationship Management:
    • Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
    • Provide regular service updates and gather feedback through frequent client communication.
    • Identify opportunities to enhance customer satisfaction and retention.
  4. Stakeholder and Vendor Management:
    • Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
    • Liaise with government officials to ensure adherence to policies and regulations.
    • Ensure compliance with contractual obligations and government standards.
  5. Performance Management and Reporting:
    • Regularly review and report on service performance metrics.
    • Implement continuous improvement initiatives to enhance service quality.
    • Prepare and present performance reports to senior management and clients.
  6. Risk and Issue Management:
    • Proactively identify potential risks and develop mitigation strategies.
    • Manage any issues that arise during service delivery to minimize service disruption.
Qualifications & Experience:
  • Bachelor's degree in IT, Business Administration, or a related field.
  • Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Familiarity with government procurement processes and regulations is a plus.
Desired Skills:
  • Strong leadership and team management capabilities.
  • Ability to work under pressure and manage multiple priorities.
  • Excellent problem-solving skills with a proactive and customer-focused mindset.
  • Certification in ITIL, PMP, or equivalent is an advantage.
Life at Dbiz:
  • Competitive salary and attractive benefits
  • Dynamic and innovative work environment
  • Opportunities for personal growth and development
  • Engaging and collaborative company culture


Unique Job ID:
INT001

  • DELIVERY MANAGER

    1 week ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time

    Roles & Responsibilities Key Responsibilities • Manage end-to-end delivery of projects, ensuring timely and highquality outcomes • Serve as the primary liaison between internal teams and clients • Track project progress, resolve issues, and mitigate risks • Collaborate with stakeholders to define project scope, goals, and deliverables • Lead and...

  • DELIVERY MANAGER

    2 weeks ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time

    Key Responsibilities Manage end-to-end delivery of projects, ensuring timely and highquality outcomes Serve as the primary liaison between internal teams and clients Track project progress, resolve issues, and mitigate risks Collaborate with stakeholders to define project scope, goals, and deliverables Lead and motivate cross-functional teams to deliver on...

  • HR Service Delivery Manager

    7 days ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...

  • Assistant Director, Service Delivery

    2 weeks ago

    Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...

  • Senior Manager, Service Delivery

    2 weeks ago

    Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...

  • Delivery Business Operation

    5 days ago

    Singapore 4T'S DELIVERY AND MOVING SERVICES PTE. LTD. Full time

    **Business Development Operations for Delivery Roles** **1. Purpose and Objectives** - Drive growth by expanding delivery services. - Establish and maintain strong client relationships. - Optimize delivery processes for efficiency and customer satisfaction. - Identify new market opportunities and partnerships. **2. Key Responsibilities** - **Market...

  • Manager / Senior Manager, CRM Lifecycle

    1 week ago

    Singapore Delivery Hero Full time

    About the opportunity **Responsibilities**: - Own and implement end-to-end customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. - Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. - Analyze campaign...

  • Service Delivery Manager

    5 days ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,...

  • Service Delivery Manager

    7 days ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience...

  • Service Delivery Manager

    4 days ago

    Singapore PROJECT SEARCH PTE. LTD. Full time

    Job Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...