Boutique Consultant

2 days ago

Singapore Swatch Group Full time $40,000 - $60,000 per year
Job description

As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands

Sales and Customer Experience

  • Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets
  • Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
  • Follow sales call with potential customers
  • Generate and expand records on customer database
  • Upsell, propose products to customer and maintain customer experience.
  • Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.
  • Attend to walk in customers on any watch repair/related enquiries liaising with customer care
  • Placing orders for accessories, ensuring stock is up to date and available
  • Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

  • Work closely with other team members to ensure a seamless and efficient boutique operation
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
  • Understand and adhere to all operating and security guidelines
  • Respect the standard operating procedures in handling all timepieces including the proper maintenance.
Profile
  • Previous experience in retail or sales, preferably a Retail Boutique or Hospitality industry will be advantageous
  • Excellent customer service with strong interpersonal skills.
Professional requirements
  • Intellectual curiosity and a passion for learning
Languages
  • Excellent command of English. Any other local language is an asset.

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