Customer Relations Specialist
1 week ago
Responsibilities
- Build and nurture long-term relationships with ultra-high net worth customers, maintaining a proactive understanding of their preferences and needs.
- Deliver a personalized and bespoke experience at every stage of the customer journey
- Recommend or connect potential customers through personal or professional network
- Manage a portfolio of VIP customers, ensuring consistent engagement and satisfaction
- Collaborate with Marketing to customize exclusive experiences (test drives, previews, private launches) to ensure consistent engagement and satisfaction
- Ensure the showroom and customer touchpoints reflect the brand's luxury standards.
- Maintain and update customer records within the CRM systems
- Any other tasks assigned by your superior
Requirements
- Bachelor's degree with at least 5 years of experience in customer service or client relations within the luxury or premium retail sector
- Strong insight to China market with extensive network to premium buyers
- Good understanding of luxury consumer psychology and buying behaviour with a focus on expatriate Chinese community
- Required to communicate and engage professionally with China customers based in Singapore
- Exemplary customer service with a high degree of initiative
- Proactive attitude with the ability to recognise and refer potential business opportunities
- Able to travel and work on weekends and public holidays as required
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