
Administrative Assistant
2 weeks ago
Responsibilities:
- Respond to parent inquiries via email and WhatsApp (using WhatsApp Web).
- Address questions about class schedules, course content, and platform usage.
- Handle requests from the tutor team to follow up with parents on attendance, class participation, or schedule updates.
- Call parents of late or absent students and assist with basic technology support where needed.
- Share trial class instructions and ensure parents/students are informed and prepared.
- Follow up post-trial to determine continuation and issue invoices accordingly.
- Maintain accurate class and student records using internal tools and spreadsheets.
- Organize tutor replacements or student rescheduling when needed, liaising directly with team members and parents.
- Assist in creating and timetabling new classes, coordinating with both tutors and clients.
- Ensure all class changes are reflected in calendars and systems promptly.
- Create and send client invoices using MYOB.
- Enter weekly payroll data: track class hours, assign pay items, and ensure correct tutor entries are prepared.
- Perform cross-checking of entries against class records for accuracy and compliance.
- Support clients with technology troubleshooting (e.g., accessing Zoom or Google Classroom).
- Help coordinate other ad hoc admin duties that arise from daily operations.
Qualifications:
- At least 23 years of experience in administrative or virtual assistant roles
- Experience in client-facing communications and managing online platforms
- Familiarity with MYOB or similar invoicing/payroll tools is strongly preferred
- Exceptional English communication skills (written and verbal)
- High level of attention to detail, task tracking, and follow-through
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