Client Service Officer

2 days ago

Singapore Talent Trader Group Full time $40,000 - $60,000 per year

Responsibilities:

  • Provide excellent customer service and support in the supply chain industry.
  • Handle customer inquiries, orders, and complaints in a timely and professional manner.
  • Manage and maintain customer accounts, ensuring accurate and up-to-date information.
  • Coordinate with internal teams to ensure smooth order processing and delivery.
  • Proactively communicate with customers regarding order status, delays, and any issues.
  • Collaborate with logistics and warehouse teams to address customer requirements.
  • Resolve customer complaints and escalate issues when necessary.
  • Assist in the implementation of customer service strategies and process improvements.
  • Stay updated on industry trends and best practices in supply chain management.
  • Provide feedback and suggestions for continuous improvement of customer service operations.

Requirements

  • Diploma or degree in Business, Supply Chain, or related field.
  • Prior experience in customer service, preferably in the supply chain or logistics industry.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
  • Proficiency in MS Office applications, especially Excel.
  • Excellent organizational and time management skills.
  • Attention to detail and ability to multitask.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong problem-solving and analytical skills.
  • Knowledge of supply chain management concepts and processes.

Interested candidates who wish to apply for the advertised position, please send in your resume to

EA License No.: 13C6305

Registration No.: R

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