
Sales Back Office Executive
4 days ago
A Singapore-based subsidiary of a European semiconductor group is seeking a hands-on Sales Back Office Executive to support its growing U.S. market . This end-to-end sales operations role is key to ensuring a seamless order-to-cash (OTC) process for their sales team.
Responsibilities
Order-to-Cash Process (U.S. Customers)
Prepare USD quotations, manage pricing updates and approvals and convert Pos to Sos.
Maintain accurate data in CRM system : accounts, contacts, opportunities, forecasts
Billing, Tax & Compliance
Issue and reconcile USD invoices, track collections, credit notes and RMAs
Coordinate U.S. sales-tax documentation with Finance (resale/exemption certificates)
Apply correct tax rules (U.S. and EU), Incoterms and export/import regulations
Logistics & Documentation
Liaise with global forwarders (UPS, FedEx, DHL) to manage shipping, customs docs, HS codes
Provide proactive updates on delivery timelines and manage returns/RMAs
Customer & Sales Support
Handle order/billing queries from U.S. customers
Complete vendor onboarding forms, security/insurance documents, W-8BEN-E/W-9 coordination
Prepare order confirmations and support post-sale handoff processes
Reporting & Controls
Generate weekly dashboards: bookings, billings, shipment SLAs, tax/exemption status
Maintain internal SOPs, templates and ensure PDPA-compliant document storage
Requirements
Diploma/Degree in Business, Commerce or related fields
2–5 years' experience in sales operations, order/sales management ideally with U.S. customers.
Must be familiar with handling of U.S. sales-tax, international shipping and export
Proficient in CRM systems, spreadsheets, ERP/accounting tools
Knowledge of Avalara, TaxJar, Stripe, ShipStation is a nice-to-have
Strong communicator, detailed and ability to work with cross-functional stakeholders and deadlines
Offer Details
Working: 9am - 6pm with partial overlap with zones at times.
Salary: $4,000 to $6,000/month
Benefits: 20 days annual leaves, medical, performance bonus
Location: Sin Ming Lane (hybrid work model)
Commencement: earliest
Applicants are encouraged to apply with resume highlighting relevant work experience aligned
with key responsibilities stated in the J.D., along with expected salary and earliest availability.
Email - -
Karin Leng R1103490
C-Connect Consultants Pte Ltd
18 Robinson Road #15-01
Singapore 048547
Telephone: Mobile:
Employment Agency Licence no.: 18C9211
Website: c-connectconsultants.careers
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