Sales Back Office Executive

4 days ago


Singapore C-CONNECT CONSULTANTS PTE LTD Full time $48,000 - $72,000 per year

A Singapore-based subsidiary of a European semiconductor group is seeking a hands-on Sales Back Office Executive to support its growing U.S. market . This end-to-end sales operations role is key to ensuring a seamless order-to-cash (OTC) process for their sales team.

Responsibilities

Order-to-Cash Process (U.S. Customers)

  • Prepare USD quotations, manage pricing updates and approvals and convert Pos to Sos.

  • Maintain accurate data in CRM system : accounts, contacts, opportunities, forecasts

Billing, Tax & Compliance

  • Issue and reconcile USD invoices, track collections, credit notes and RMAs

  • Coordinate U.S. sales-tax documentation with Finance (resale/exemption certificates)

  • Apply correct tax rules (U.S. and EU), Incoterms and export/import regulations

Logistics & Documentation

  • Liaise with global forwarders (UPS, FedEx, DHL) to manage shipping, customs docs, HS codes

  • Provide proactive updates on delivery timelines and manage returns/RMAs

Customer & Sales Support

  • Handle order/billing queries from U.S. customers

  • Complete vendor onboarding forms, security/insurance documents, W-8BEN-E/W-9 coordination

  • Prepare order confirmations and support post-sale handoff processes

Reporting & Controls

  • Generate weekly dashboards: bookings, billings, shipment SLAs, tax/exemption status

  • Maintain internal SOPs, templates and ensure PDPA-compliant document storage

Requirements

  • Diploma/Degree in Business, Commerce or related fields

  • 2–5 years' experience in sales operations, order/sales management ideally with U.S. customers.

  • Must be familiar with handling of U.S. sales-tax, international shipping and export

  • Proficient in CRM systems, spreadsheets, ERP/accounting tools

  • Knowledge of Avalara, TaxJar, Stripe, ShipStation is a nice-to-have

  • Strong communicator, detailed and ability to work with cross-functional stakeholders and deadlines

Offer Details

  • Working: 9am - 6pm with partial overlap with zones at times.

  • Salary: $4,000 to $6,000/month

  • Benefits: 20 days annual leaves, medical, performance bonus

  • Location: Sin Ming Lane (hybrid work model)

  • Commencement: earliest

Applicants are encouraged to apply with resume highlighting relevant work experience aligned

with key responsibilities stated in the J.D., along with expected salary and earliest availability.

Email - -

Karin Leng R1103490

C-Connect Consultants Pte Ltd

18 Robinson Road #15-01

Singapore 048547

Telephone: Mobile:

Employment Agency Licence no.: 18C9211

Website: c-connectconsultants.careers



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