Freight Supervisor
6 days ago
Our client is a Fortune 500 company and is a leading logistics corporation in South East Asia.
Key Responsibilities:
- Monitor lapses in delivery of logistics services to customers
- Maintain customer service excellence
- Resolve escalated customers' concerns and issues on freight services
- Prepare daily operation performance reports and status updates
- Apply rating principles, states as well as operator variations
- Manage cargo documentation process according to industry standards or sector requirements
- Manage performance of cargo or material-handling security procedures
- Manage performance of cargo consolidation activities
- Manage performance of transshipment and transloading operations
- Track cargo-handling schedules to ensure timelines are adhered to
- Perform incident or crisis management initiatives
- Follow standard and established compliance-related administrative activities
- Perform compliance operations and/or advise clients on tariffs, rates, costs or quotations requirements and eligibility
- Manage performance of checks in accordance to internal standard operating procedures (SOP), government regulatory requirements and legislations to identify non-compliance
- Apply operational policies, standards and procedures
- Optimise use of allocated resources within business activities
Requirements:
- With at least 5 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
- Intermediate to advanced MSO applications
- Possess valid class 4/5 Driving license
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