student services and reception executive

JOB TITLE: STUDENT SERVICES AND RECEPTION EXECUTIVE

ABOUT

RD American School partners exclusively with Riverdale Country School - one of America's top-ranked private schools. We are more than an educational institution - we are an accelerator of learning. Our approach is grounded in cognitive science and modern pedagogy, empowering students to thrive in a complex, fast-changing world.

ROLE

The Student Services and Reception Executive is the first point of contact for parents, visitors, and prospective families. This role is responsible for delivering professional, welcoming experience at the school's reception, managing phone calls and emails, and supporting the Admissions team with inquiries and walk-in visits. The position requires excellent communication skills, a customer-service mindset, and the ability to manage multiple tasks in a fast-paced environment.

JOB RESPONSIBILITIES

Reception & Customer Service

• Greet and assist visitors, parents, and students in a professional and friendly manner.

• Attend to phone inquiries and respond promptly to emails.

• Manage the reception area to ensure it remains welcoming, tidy, and presentable.

• Handle incoming and outgoing mail, deliveries, and courier services.

Admissions Support

• Provide initial information to prospective families and direct detailed queries to the Admissions team.

• Assist with scheduling and making reminder calls for school tours, appointments, and meetings.

• Record and track inquiries (phone, email, walk-ins) accurately in the admissions system.

• Support admissions events such as open houses, orientations, and parent information sessions when required.

Academic Team Support

• Assist academic staff with student attendance monitoring by making follow-up calls to parents when students are absent to ensure continuity of care and maintain home-school communication.

• Support the coordination of parent-teacher conferences and academic meetings by managing scheduling systems and sending reminder communications to families.

• Provide administrative assistance to academic departments including document preparation, photocopying of educational materials, and maintaining classroom supply inventory.

• Facilitate communication between academic staff and families by relaying messages, coordinating appointment requests, and ensuring timely information flow.

Administrative Support

• Maintain visitor logs, appointment calendars, and security procedures for guest entry.

• Provide general administrative support, including data entry, filing, and document preparation.

• Coordinate with other departments to support day-to-day school operations.

• Assist with event logistics and coordination for school functions, including setup support for open houses, workshops, parent information sessions, and school celebrations.

• Provide backup administrative support during peak periods, school events, and staff absences to ensure continuous operational efficiency.

• Manage office supplies inventory and coordinate with vendors for reception area needs and general administrative materials.

• Ensure compliance with PDPA and confidentiality standards when handling personal information.

REQUIREMENTS

• Diploma or GCE A-Level qualification; additional certification in administration or customer service is a plus.

• Prior experience in reception, front desk, or customer service roles (experience in schools or education sector preferred).

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or school management systems an advantage.

• Strong command of written and spoken English; additional languages are a plus.

• Professional appearance and demeanour with excellent interpersonal skills.

• Adaptable to a fast-paced international school environment.

At RD American School, you'll be part of a forward-thinking team shaping the future of education. You'll have the opportunity to innovate, lead, and make a meaningful impact on learners and families across the region.