Sr. IT Support Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on Apr 30, 2023. TD also ranks among the world's leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Department Overview:

Residing within Enterprise Protect organization, the Global Anti-Money Laundering (GAML) Technology team is responsible for the delivery and support of technology solutions for the respective GAML business unit.  Given the ongoing pace of regulatory change and ongoing importance of risk management, this is a fast-growing area within the bank translating into considerable demand and growth within its technology teams.

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Applications & Systems Development covers technical planning, integration, systems analysis, design, development, unit and component systems testing, support-maintenance, and more. Meaningful, effective relationship-building is part of what these highly skilled experts do best as they work together with technology project managers, delivery partners, business and systems analysts, testing and quality assurance teams, sponsors and so many other stakeholders to clarify requirements.

Job Description:

About This Role

We are looking for a Support analyst for our Oracle Transaction Monitoring and Customer Risk rating solutions and Actimize cash transaction reporting solutions to support these products in all environments..

The primary responsibility of our team is to design, develop and maintain the technology platform that processes the banks payments through behaviour detection algorithms to detect suspicious and fraudulent activity. The open role is for a person who is very familiar with the Oracle Mantas (OFSAA, FCCM) eco system and is able to support and maintain all aspects of the AML TM and CRR applications where there are multiple Oracle platforms such as Entity Resolution, DIH, ODI , OAS and Mantas in the various environments. In addition to Oracle, the person will also be involved in supporting the Actimize Cash transaction reporting platform.

 The person should have the Experience in solving complex batch processing and should be very familiar with Oracle and Actimize environments. The role will require that the person collaborates with the larger team (Oracle and Actimize Engineering teams) to ensure that the batches are meeting daily SLAs and any issues in that process are resolved in a timely manner. Reengineer Batches to stabilise and sustain the stability during Asia Time zone.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Responsible for ensuring that the daily batches are running properly and the batch SLAs are being met.
• Escalate and work with the Oracle and Actimize vendors for issues and follow through to resolution.
• Responsible for constantly automating manual tasks and improving the various processes around the batch including ensuring the Runbooks and other supporting documentation are constantly updated.
• Work with the global teams and product vendors to automate various aspects of the batch including adding validation at every layer to ensure that any failures are detected early and fail fast.
• On issues during Asia hours , you will be responsible for managing the bridge and coordinating the response around any incidents that are raised as a result of batch failure.
• Responsible for creating and reporting out the weekly status of the batch and environment changes along with the KPIs.
• Be responsible for tracking and managing the backlog associated with any changes that are required in the various environments to fix issues or improve processes.
• Be the point of contact in Asia for other L3 vendor teams that are supporting CRR , TM and CTR applications guiding and mentoring them on best practices in TD.
• Ensure scheduled changes take place with proper testing, monitoring, and implementation and with little or no adverse impact to the business.
• Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism.
• Identify all support related dependencies and risks and ensures mitigation/contingency plans are in place for identified risks.

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• University degree, preferably in technology/ engineering
• Demonstrated experience of around 6 years with supporting various AML processes for Risk Rating and Transaction Monitoring including Oracle OFSAA/FCCM products and Actimize products.
• Very good understanding of how a typical Oracle AML batch works to generate alerts and be able to resolve issues arising from batches in a timely fashion
• At least 12 plus years of experience with production support of  large scale enterprise grade applications preferably in Financial Services
• Exposure to working with Oracle database is required.
• Strong PL/SQL skills on Oracle database
• Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
 

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.