Ops & Sustainability Executive

DUTIES & RESPONSIBILITIES

The key responsibilities include:

• Lead drive awareness campaigns for green initiatives, environmental and water management programmes;
• Develop and manage Reduce, Reuse and Recycle strategies and program with tenant's participation that are aligned with the corporate policy targets;
• Maintain the efficient operations of all plants, equipment and systems within the building to ensure the operations are in safe and efficient manner;
• Formulate and implement sustainability management plan in line with BCA's Green Mark and LEEDS certification requirements;
• Work closely with consultants to ensure compliance for Green Mark verifications and re-certification;
• Lead the interface with government agencies, Owner, Tenants, Building Occupants and visitors on sustainability matters;
• Organize regular meetings for Green Committee to share data and best practises, implement new initiatives and organise green activities;
• Analysis of utilities consumption (Electricity, Water & Chilled Water) and take appropriate actions to minimise wastage and maximise efficiency;
• Procurement of Electricity from Energy Market;
• Responsible for the overall day to day maintenance and operations of M&E Systems in the building including ACMV, Plumbing, Sanitary and Gas, Water Features, BMS System and taking charge of the appointed technical Services vendors;
• Monitor and maintain the efficient operations of the M&E systems to ensure the operations are in safe and efficient manner and ensure that they are operating as per design intent;
• Develop and monitor preventive maintenance plan for the M&E system;
• Plan and execute all procurement activities for the maintenance services of the M&E system;
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards;
• Carry out ad-hoc project works to enhance the M&E and Sustainability system including putting up Expense Approval and Proposal Paper for approval;
• Forecast, plan and prepare annual marketing budget and monitor expenditure within the approved budget;
• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/suppliers;
• Ensure all systems operate in accordance to the system design and operation intent;
• Review and approve tenant fit-out application;
• Member of CERT Team – Site Management Controller;
• Member of the Green Steering Committee and Chairman of the Green Working Committee including Tenant Sub-Committee;
• Prepare and Submit Monthly Report;
• Manage the delivery of excellent customer services consistent with the company's service standards and brand attributes.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients and tenants.
• Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works

Energy Management

• To monitor utilities consumption and take corrective measure if necessary for any irregularities.
• To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.

Emergency Situation

• To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Respond to problems and concerns and ensures compliance with rules and regulations

ACCOUNTABILITIES

• Successful completion of scheduled activities. Deal with complaints diligently and tactfully. Ensure that a high level of professionalism and customer service is maintained at all times.

Key Competencies & Performance Measures:

• Ability to work under pressure and meet set timelines;
• Proactive and solution oriented, friendly with assertive and personable nature;
• Meticulous, independent, hardworking and willing to learn;
• Manage the service delivery as per agreed SLA;
• Manage reporting requirements appropriate for the client;
• Contribute to achieving financial and other targets established;
• Achieve KPI and SLA targets;
• Meet Standards and audit requirements.

Required Qualifications & Experience

• Degree in Estate Management/ Building Services/ Mechanical/ Electrical Engineering or its equivalent with at least 5 years of experience; or
• Diploma in Building Services/ Real Estate or its equivalent with at least 5 years of experience;
• Relevant experience in managing commercial buildings or mixed developments;
• Knowledge of operations, maintenance and related local ordinances for Green Building Operation;
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders;
• Proven organization, problem solving and communication (verbal and written) skills;
• Professional certification in sustainability and energy audit;
• Green Mark Facilities Manager (GMFM)
• Experience in Green Mark & LEEDS certification