Network Service Engineer
3 days ago
The Network Service Engineer is responsible for monitoring and maintaining interconnectivity network infrastructure to ensure minimal downtime and uninterrupted customer service in a data center service. This role involves troubleshooting network incidents and customer-reported issues within agreed SLAs, and coordinating with internal and external providers for resolution when necessary.
- Monitor network performance and manage incidents, ensuring timely diagnosis and resolution within SLA, OLA, and KPI targets.
- Update ticketing systems regularly and progress incidents through to resolution.
- Liaise with external suppliers and internal teams to minimize network disruption and downtime.
- Stay current with emerging network technologies supported by the NOC.
Key Requirements
- Education: Degree in Telecommunications or equivalent experience.
- Certifications: CCNA, JNCIA, or Optical Associate/Foundation (preferred).
- Experience:Proven experience in Network Management or Operations Center within Managed Services, Telecoms, ISP, or Cloud Service Provider sectors.
Data Center (co-location) experience is advantageous. - Technical Skills:Strong understanding of TCP/IP fundamentals.
- Proficient in LAN/WAN troubleshooting, including physical layer cabling issues.
- Working knowledge of IP/MPLS networks (Juniper MX Series desirable).
- Experience with Optical Ethernet and Transport Networks(Ciena 6500 and Waveserver AI desirable).
Familiarity with VMware and Linux systems. - Exposure to cloud connectivity services (Azure ExpressRoute, AWS Direct Connect, Google Cloud Interconnect).
- Scripting knowledge in Python or experience with Ansible automation (a plus).
We regret to inform that only shortlisted candidates will be notified.
Interested candidates who wish to apply for the advertised position, please click on "Apply".
EA License No.: 01C4394 (PERSOL Singapore PTE LTD)
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