Outlet manager

2 weeks ago

Singapore 7-24 ENTERTAINMENT PTE. LTD. Full time $60,000 - $80,000 per year

  • Lead and manage team in achieving KPIs on sales and operational targets

  • Monitor and ensure smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue

  • Implementation of Standard Operating Procedures for:

a) Customer service delivery to achieve customer satisfaction

b) Billing control to ensure accuracy

c) External risk

  • Develop customers feedback form and customer recovery procedures for constant tracking of customer satisfaction level

  • Increase of allocating suggestion/feedback box in every outlet

  • Provide feedback form in every KTV room (On the table with the menu stand)

  • Encourage constructive feedback with appropriate rewards

  • Able to accurately estimate the manpower needs of each outlet and plan weekly duty roster

  • Organise orientation program for new hires especially in terms of customer service SOP

  • Conduct modular trainings for new hires and existing staff

  • Responsible in the renovation of the KTV outlet rooms

Knowledge and Skill Requirements

  • Good communication skills and interpersonal skills

  • Possess leadership/managerial skills

  • Customer-oriented and problem solver

  • Have operational experience in the entertainment industry or related fields.

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