
End User Field Services
1 week ago
Job Description:
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame. This role supports the Site Lead in managing daily operations of desktop support activities.
Assists in supervising junior engineers, ensuring high-quality IT desktop support to all end users, and maintaining smooth and efficient field service delivery.
Monitor incident, request, and problem queues to ensure timely resolution in line with SLAs.
Assist in training, mentoring, and onboarding new team members.
Maintain effective communication with end users, stakeholders, and vendors to ensure high service satisfaction.
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
Enhanced support for VIP users including 7x24 on-call support
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Required profile with qualifications as below,
3 to 5 years of deskside support experience
Good deskside support technical skills and basic infrastructure knowledge
Strong communication and coordination skills.
Ability to prioritize tasks and manage multiple demands in a fast-paced environment.
Leadership potential and willingness to mentor junior staff.
Customer-focused with a proactive approach to service delivery.
Fluent Mandarin and English reading/writing skills as the candidate required to support china customer.
Be polite, patient, helpful
Have a good sense of service mindset
Have a good capacity of adaptability
Willing to work overtime when required
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
-
End User Field Support
2 weeks ago
Singapore DXC Technology Full timeJob Description: Essential Job Functions: Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc. Software support: diagnosis and resolution of software functionality for both...
-
End User
13 hours ago
Singapore Flintex Consulting Pte Ltd Full time $30,000 - $60,000 per yearJob Type: 1 year contract Experience Level: Entry-Level (0-2 years of experience preferred) Job Summary: We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing...
-
End User
13 hours ago
Singapore Flintex Consulting Pte Ltd Full time $40,000 - $60,000 per yearExperience Level: Entry-Level (0-2 years of experience preferred) Job Summary: We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect...
-
End User
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesExperience Level: Entry-Level (0-2 years of experience preferred)Job Summary: We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems....
-
Senior Assistant Director, End User Services
5 hours ago
Singapore Nanyang Technological University Full timeThe SAD EUS (End User Services) will work closely with the Head of EUS to manage and support the organization's IT EUS operations. Together with the Head of EUS, SAD EUS will lead and manage key IT EUS initiatives, projects, and teams and ensure that IT EUS services are delivered effectively and efficiently. The SAD EUS will also work closely with other...
-
End User Services Analyst
1 week ago
Singapore SEACO ASIA PTE. LTD. Full timeResponsible for providing first and second line support to Seaco’s End Users. Includes systems administration and technical support for the desktop environment, related infrastructure and software components. **Reports to**: Director of IT Services **Key Tasks and Activities**: - Respond and prioritise end-user requests for support and maintenance on...
-
End-User Computing
2 weeks ago
Singapore INNOVATIVE CONSULTING PTE. LTD. Full timeJob Summary: The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization. This role is responsible for resolving end-user issues, managing service requests, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, excellent communication abilities, and a...
-
End-User Computing
2 days ago
Singapore INNOVATIVE CONSULTING PTE. LTD. Full time $6,000 - $8,000 per yearJob Summary:The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization. This role is responsible for resolving end-user issues, managing service requests, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, excellent communication abilities, and a...
-
End User Security Engineer
2 days ago
Singapore GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Full time**Requirements**: - Possess a degree in Computer Science/Information Technology or related fields. - 1 to 3 years of experience in end user security support and administration. - Monitor the availability, operational stability and system performance of the security tools installed in CUSTOMER. - Diagnose and resolve any system problems, working with other...
-
End User Services Engineer
1 week ago
Singapore AIA Full timeDo meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our...