Senior Field Service Engineer

As a Senior Field Service Engineer, you will play a vital role in ensuring the smooth operation and maintenance of our clients' equipment. Your expertise in mechanical and electro-mechanical systems, particularly turret machines and vision systems, will be instrumental in delivering exceptional service. You will work closely with our clients to understand their needs and provide tailored solutions, building strong relationships and ensuring their satisfaction.

RESPONSIBILITIES: 

• Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer
• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer
• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site.
• Update all technical report accordingly
• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company's vision and quality policy
• Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolve it within committed date. Review all listed issues through weekly meeting with customer and internal technical staff, manage highlighted issue till closure
• Responsible and follow up on activity for assigned customer. Be the main window to communicate between Cohu and customers on the daily service support (include factory/ engineering support)/ issue on the machine, escalate to superior if not getting any internal support
• Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers
• Coordinate the activity with schedule plan, align with customers to meet customer's timeframe expectation
• Any tasks that may be assigned to you from time to time

REQUIREMENT AND QUALIFICATION :

• Bachelor's degree in Micro-mechanics/ Mechanics or equivalent.
• Good knowledge of electronics/ mechanical.
• Strong background of mechanical/ electro-mechanics or equivalent field.
• Fluent English (spoken and/ written skills).
• Knowledge on other languages will be an added advantage.
• Technical skills, mechanical and electrical.
• Customer relation skills.

• Provide on-site technical support and maintenance for turret machines and vision systems.
• Diagnose and resolve complex mechanical and electrical issues.
• Conduct regular equipment inspections and preventive maintenance.
• Train and educate clients on the optimal use of their machinery.
• Collaborate with the engineering team to implement improvements and upgrades.
• Document all service activities and maintain accurate records.
• Ensure health and safety standards are met during field operations.
• Stay updated with the latest industry trends and technologies.
• Provide timely and accurate feedback to the management team.

• Bachelor's degree in Mechanical Engineering, Electro-Mechanical Engineering, or a related field.
• Minimum 5 years of experience in field service engineering, with a strong background in turret machines and vision systems.
• Excellent customer relation and communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Willingness to travel domestically and internationally as required.
• Valid driving license and ability to operate company vehicles.
• Proficiency in using standard engineering software and tools.
• Ability to lift and move heavy equipment as needed.
• Strong work ethic and a commitment to delivering exceptional service.