Senior Field Service Engineer

7 days ago


Singapore Cohu, Inc. Full time

As a Senior Field Service Engineer, you will play a vital role in ensuring the smooth operation and maintenance of our clients' equipment. Your expertise in mechanical and electro‐mechanical systems, particularly turret machines and vision systems, will be instrumental in delivering exceptional service. You will work closely with our clients to understand their needs and provide tailored solutions, building strong relationships and ensuring their satisfaction. Responsibilities Coordinate installation and equipment set‐up & retrofit kit at customer site, which includes vision system, test contact, interfacing with other sub‐systems. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer. Troubleshoot, provide technical solutions, analyze on‐site machine issues raised by customer. Report promptly on such activity, special problem or technical shortcomings that may affect the smooth operation of the job performed on customer site. Update all technical reports accordingly. Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in‐house/on‐site support, in order to fulfill company's vision and quality policy. Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and



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