SG - Deskside Support Engineer

2 weeks ago

Singapore Computacenter Full time $60,000 - $120,000 per year

Job Description

Position Title

  • Deskside Support Engineer
  • Working under Deskside Support team reports to Infosys and client managers

Team Support Coverage to different Business Units

  • Provide Local onsite support for all Business Unit includes:
    • Trading Floor: Equity, Fixed income, Currency, Commodities, etc.
  • Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.
  • Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc.

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

  • General Responsibilities for all levels
  • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Documentation of products support and processes
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs
  • New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
  • New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
  • Asset disposal Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations.

Qualifications

LANGUAGE

  • English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

  • Solid understanding of PC hardware/peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
  • Basic understanding of network and server-side infrastructure
  • Experience in delivering superior customer service experience
  • Engineer: 1 to 3 years IT support experience, demonstrate experience to work independently

SKILLS

  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Demonstrate ownership taking, willing to learn and share knowledge

Working Hours Coverage

COVERAGE HOURS

  • Monday to Friday
    • 07:00 to 19:00
  • 8 working hour per shift defined by team manager within coverage hours
  • Extreme weather WFH coverage
  • BYOD mobile phone required (for emergency and escalation)

PAID OVERTIME WORK

  • Weekday public holiday coverage needed (on team rotation)
  • Occasional non-office hour overtime work (weeknight, weekend & Holiday) paid overtime work on team rotation basis

Locations

  • Main Client offices
    • IOI Central Boulevard Towers

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