IT Support Engineer

2 weeks ago


Singapore Intellect Minds Full time

Roles & Responsibilities

**Experience**:
Must have min 1-3 years’ experience in IT Support
Good to have IT helpdesk /IT support experience

Technical Skills:

- L1 or L2 in IT Support
- Understanding of computer hardware and networking systems.

Soft Skills:
Excellent troubleshooting and problem-solving abilities.
Good time management and organizational skills

Provide hands on support of desktop / laptop / mobile devices in coordination with Service Desk Team
Work with Centre of Excellence responsible for developing the framework, processes, tools and templates used by Deskside Support team
Drives continuous improvement by leading a transformation team mandated to review support processes, methodologies and tooling
Providing feedback to System Enhancement teams to gather business platform requirements and determine/recommend required changes to offered IT Services including influencing other GTI teams to deliver on interrelated upgrades and solutions
Responsible for developing new operating models for deskside support services for delivery to customer.
Responsible for continuous improvement of End User Services experience through participating in periodic technology platform reviews and customer service.
Leads the selection and implementation of suitable technologies to support business objectives.
Handling Walk Up Support for customer for Technical Support Issue.

Pay: $2,500.00 - $3,500.00 per month

Schedule:

- Day shift

Application Deadline: 10/06/2025
Expected Start Date: 01/06/2025


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