Director of Rooms

2 weeks ago

Central Region, Singapore The Pan Pacific Hotel Singapore Full time $90,000 - $120,000 per year

We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel's Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa.  If you are a detailed and service-oriented individual, we want you to be part of our growing team.

Job Responsibilities:

  • Strategically deliver the hotel goals and vision as a member of the Executive Team.
  • Focus on guest service, ensuring the hotel's service values are embodied within the division and a seamless guest experience is consistently delivered.
  • Build effective relationships with other departments to ensure good communication and support.
  • Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
  • Show high visibility in the division during peak periods of business.
  • Empower, train and coach associates to improve operational and service capabilities.
  • Review divisional Standard Operating Procedures on a regular basis.
  • Conduct evaluation meetings each year with direct reports.
  • Monitor productivity of the division and implement corrective strategies.
  • Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
  • Actively participate in the recruitment process of associates for the division.
  • Implement the business plan in the division.
  • Apply commercial acumen and a business understanding to drive for results.
  • Strive to achieve the key performance objectives.
  • Develop strategies to increase spa revenue and gym membership.
  • Perform any other tasks that may be assigned.

Job Requirements:

  • Diploma / Bachelor's degree in hospitality management or equivalent.
  • A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.

  • Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).

  • Advanced computer literacy and knowledge of Microsoft Office applications.

  • Strong leadership skills with the ability to direct changes.
  • Excellent presentation and communications skills.
  • Strong analytical and problem-solving skills.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

  • director / deputy director, trade documentation

    2 weeks ago

    Central Region, Singapore Singapore International Chamber of Commerce (SICC) Full time $90,000 - $120,000 per year

    Director / Deputy Director, Trade DocumentationRole OverviewThe Director / Deputy Director, Trade Documentation, leads the Chamber's Trade Documentation operations and reports to the Chief Executive Officer. This is a leadership role and upholds the Chamber's mission as a trusted centre for Trade Documentation Services, ensures regulatory compliance, drives...

  • Director of Beverage

    2 weeks ago

    Central Region, Singapore The American Club of Singapore Full time $90,000 - $120,000 per year

    About the roleReporting directly to the Director of Food & Beverage, this full-time Director of Beverage position at The American Club of Singapore, located in the Orchard Central Region, is a fantastic opportunity for an experienced and passionate beverage professional. In this strategic role, you will be responsible for overseeing all aspects of the club's...

  • Assistant Director

    2 weeks ago

    Central Region, Singapore National University of Singapore Full time $80,000 - $120,000 per year

    Company description: The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in SingaporeJob description: Job PurposeThe Assistant Director provides high-level administrative and...

  • Director of Sales

    2 weeks ago

    Central Region, Singapore Katong Holdings Pte Ltd Full time $104,000 - $130,878 per year

    Join us as a Director of Sales and Marketing in Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong. We're looking for someone who can develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and...

  • Deputy Director, Research Innovation

    2 weeks ago

    Central Region, Singapore National University of Singapore Full time $150,000 - $200,000 per year

    Company description: The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in SingaporeJob description: Job DescriptionJob Summary:The Deputy Director, Research Innovation &...

  • Senior Sales Manager

    2 weeks ago

    Central Region, Singapore Orchard Hotel Singapore Full time $60,000 - $120,000 per year

    Senior Sales Manager (Rooms)The Senior Sales Manager is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities, and increasing business conversions. The person is knowledgeable on local and international market trends and would recommend strategic sales initiatives...

  • Director of Butler Operations

    2 weeks ago

    Central Region, Singapore Raffles Hotel Singapore Full time $104,000 - $130,878 per year

    The Director of Butler Operations is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, they will lead all aspects of Butler operations, acting as both strategist and coach — elevating service standards to world-class levels while...

  • Executive/Senior Executive

    2 weeks ago

    Central Region, Singapore National University of Singapore Full time $104,000 - $130,878 per year

    Company description: The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in SingaporeJob description: Job DescriptionWe are seeking a highly organised and proactive individual to...

  • Director, Revenue

    2 weeks ago

    North Region, Singapore Mandai Resorts Pte. Ltd. Full time $90,000 - $120,000 per year

    Main Duties and ResponsibilitiesThe incumbent will play a strategic role as part of the team by formulating revenue management strategies, including developing pricing and setting up revenue management systems.The Director of Revenue and E-Commence will be responsible for maximizing the Resort's revenue through analyzing market trends, implementation of...

  • Director of Luxury Guest Services

    2 weeks ago

    Central Region, Singapore Raffles Hotel Singapore Full time $90,000 - $120,000 per year

    The Director of Luxury Guest Services is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, they will lead all aspects of Butler operations, acting as both strategist and coach — elevating service standards to world-class levels while...